Customer Service Advisor working for a well known company based in Warrington - WA3. The role is to provide an excellent level of professional customer service for their customers and ensuring that they become a customer for life.
We are looking for people who have previous customer service experience supporting customers with their returns journey.
Excellent opportunity to become part of a new project, where ongoing enhancements and valuable team work is rewarded.
First 3 weeks - Training - Monday to Friday - 9am to 5pm
Following 2 weeks - Launchpad - Monday to Friday - 9am to 5pm
Working Hours : Monday to Friday - 8am to 8pm (8hr shift)
1 in 5 Weekend working - Saturday - 9am to 6pm / Sunday - 10am to 5pm
Opportunity to potentially do home working / Hybrid role - based on performance.
Role Responsibilities :
* Supporting customers through their journey
* Inbound with customers through telephony, SMS and WebChat
* Taking ownership and responsibility of customers queries, providing "right first time" resolution to minimise repeat queries
* To meet call quality standards
* Meet individual and contact centre targets based on the volume and quality of call resolution
* Assessing needs and taking appropriate action
* Identifying customer pain points
Key Requirements :
* Excellent clear and concise communication skills
* Excellent listening skills
* Excellent time management and problem solving skills
* Good ability to work within a fast paced environment
* Knowledge of PC systems, MS Word, Excel and keyboard skills
If this is the role for you, please upload your CV, or email your CV to michelle.alburey@pertemps.co.uk/ or call 01509 213000 ask for Michelle. #J-18808-Ljbffr