Head of Account Management
Department: Account Management
Employment Type: Permanent
Location: Cardiff, UK
Description
Creating Safer Workplaces for Everyone.
We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
Are you a strategic leader with a passion for nurturing client relationships and delivering commercial impact? SafeContractor is looking for a dynamic Head of Account Management to take the reins of our high-performing Client Services team. In this senior role, you’ll be at the forefront of client retention and expansion - ensuring our valued partners continue to see the full benefit of working with us.
You’ll oversee the entire account management function, setting ambitious team goals, defining KPIs, and driving performance to exceed expectations. Your leadership will be key to mentoring and developing the team, aligning resources, and managing budgets to deliver excellence at every touchpoint.
As a visible and influential voice of SafeContractor, you’ll maintain senior-level client relationships, act as an industry expert, and represent us externally with confidence and credibility. While this role doesn’t involve direct new business acquisition, your sharp commercial instincts will help shape growth strategies and support tender and proposal processes as needed.
If you're ready to make a measurable impact and lead a talented team to new heights, we’d love to hear from you.
What that means day to day
* Lead, inspire, and manage a team of Account Managers and Analysts - driving performance, growth, and professional development.
* Deliver client revenue growth through strategic account expansion, retention, and high-performance team delivery.
* Champion a culture of service excellence, accountability, and continuous improvement across all account functions.
* Maintain and grow senior-level client relationships, lead strategic reviews, and act as a key point of escalation.
* Ensure achievement of financial and operational KPIs including certification rates, contractor retention, and NPS.
* Collaborate with senior leadership and act as a visible industry expert, representing SafeContractor externally.
What you’ll need to be successful
* Proven leadership experience in a commercial setting, with strong people management and decision-making skills.
* Expertise in client relationship management, with the ability to build trust and deliver strategic value.
* Strong commercial acumen and a track record of influencing and managing stakeholder expectations.
* Excellent communication, persuasion, and problem-solving skills.
* Background in Facilities Management, Construction, Infrastructure, or related sectors.
* Experience in tech-enabled services, ideally in EHS, Procurement, Sustainability, or GRC within an investor-backed organisation.
What you'll get in return
Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
Personal Health & Wellbeing / Benefits
> Enhanced Parental Leave
>Generous annual leave
> Healthcare Plan
> Annual Giving Day – an extra day to give back to yourself or your community
> Cycle-to-work Scheme
Future Planning
>Pension scheme with employer contributions
> Life Assurance – 3X base salary
> Rewards Program – access to discounts and cashback
> LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
* A response to your application within 15 working days
* An interview process consisting of:
o An initial discovery call with the recruiter
o A first stage interview via Microsoft Teams
o Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
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