We are looking for an experienced service advisor to join a busy main dealer in Birmingham.
Salary – £22,000 with a £30,000 OTE
Daily Duties include:
1. Meeting and greeting customers in a friendly and courteous manner throughout the day.
2. Booking vehicles into the technical workshop.
3. Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
4. Providing exceptional customer service, including arranging onward travel, updating customers during their vehicle's service, handing over vehicles after service, and maintaining ongoing relationships.
5. Maintaining thorough product knowledge and updating your knowledge through manufacturer-led training.
6. Adopting a sales approach regarding upselling services and products.
7. Maintaining good housekeeping standards and orderly administration of your work.
8. Experience working within a service advisor role at a main dealer.
9. Full driving license with no more than 6 points.
This role would suit: aftersales advisor, service advisor.
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