Service manager soft facilities management

Service Manager Soft Facilities Management

Basis Full time

Job details

Salary: £58,165 - £62,094 (pay award pending)
Contractual hours: 37
Basis: Full time
Region: Rotherham
Job category/type: Caretaking/Cleaning, Catering, Education (Support Services), Facilities Management, Management
Date posted: 11/06/2026
Job reference: REQ23209

Attachments: Job Profile PO16.pdf, Benefits Package.doc

Job description

Directorate: Corporate Services

37 hours per week, Permanent, Full Time.

Rotherham Council is seeking an experienced and ambitious senior leader to take on a key role within our Property & Facilities Services Directorate.

This is an exciting time to join us. Property & Facilities Services is undergoing a significant period of transformation – strengthening how we operate, improving service delivery, and building a more modern, commercially focused and resident‑centred approach.

This newly defined role sits at the heart of that change.

You will lead our Soft Facilities Management portfolio, covering Cleaning, Catering and School Crossing Patrol services, with responsibility for a large, complex workforce of over 1,200 staff delivering essential frontline services across the borough.

The role

You will:

• Provide strategic leadership across Soft FM services
• Drive service improvement, modernisation and new ways of working
• Strengthen financial performance and commercial sustainability
• Ensure compliance, safeguarding and risk management across high-volume services
• Act as the senior professional lead, providing assurance to senior leadership and Members
• Build strong relationships with schools, partners and stakeholders.

Why join us now

This is more than a leadership role - it’s an opportunity to shape how services are delivered in the future.

As part of our wider transformation, we are:

• Improving consistency and standards across services
• Strengthening financial grip and commercial awareness
• Introducing more efficient, data‑driven ways of working
• Investing in leadership, systems and service redesign
• You will play a central role in driving this change and embedding a high‑performing, modern service.

About you

You’ll bring:

• Significant senior leadership experience in complex operational services
• A proven track record of managing large teams and budgets
• Strong understanding of Soft FM or similar frontline service delivery
• Experience of leading change, improving performance and managing risk
• Credibility and confidence working with senior stakeholders

Additional information

Flexible working arrangements
Enhanced DBS required
Occasional evening/weekend working

If you’re motivated by leading change, improving services and delivering real impact at scale, we’d like to hear from you.

For an informal discussion or for more information contact:

kevin.miller@rotherham.gov.uk or lisa.baugh@rotherham.gov.uk

EEO and safeguarding statements

Rotherham Metropolitan Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.

Rotherham Metropolitan Borough Council is a “politically restricted” post under the Local Government and Housing Act 1989 (as amended). The full details of the restrictions are set out in the Statutory Instrument, but broadly the restrictions prohibit candidature from public elected office; holding office in a political party; as well as involvement in political activities such as canvassing or public speaking/writing.

Head Office

Riverside House
Main Street
Rotherham
S60 1AE