Job Description
EFI is looking for a Field Service Engineer to join our Nozomi Business Unit in UK (Nottingham-Leicester-Derby Area), with focus in our packaging Printing solutions.
All of us at EFI are relentlessly focused on just one thing: the growth and success of the print business. That’s why tens of millions of print professionals worldwide turn to EFI to fuel their success.
Our 2,000+ worldwide team members prove our commitment to you every day by developing breakthrough technologies for the manufacturing of signage, packaging, textiles, ceramic tiles, and personalized documents, with a wide range of printers, inks, digital front ends, and a comprehensive business and production workflow suite that transforms and streamlines the entire production process, increasing your competitiveness and boosting productivity.
What you will do:
In this role, you will provide on-site and telephone support, training, and repair service for Inkjet customers in the area. Responsibilities include installation support, on-site repair, and key operator training (maintenance and equipment operations training).
* Provide on-site setup and installation of all EFI industrial inkjet Nozomi printers. This includes working with the customer regarding pre-installation requirements as well as assisting the customer in unloading all components for the print system and positioning it in the customer’s facility.
* Un-crate the controller, print heads, remote cabinets, all UV components, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the printer to ensure the images it prints are up to factory standards.
* Provide initial and ongoing formal customer operator and printer maintenance training. This includes coordination training with Inkjet customers based on customer needs and assessing customer training needs.
* Provide periodic on-site troubleshooting and repairs on printers experiencing complex electrical, mechanical, or pneumatic problems as directed by the Field Service Manager and/or EFI Inkjet customer support team.
* Provide detailed technical feedback via the EFI Inkjet Case Management System (CMS) during and after each customer visit.
* This role will include travel up to 75% of the work week, as well as occasional weekend work to meet customer needs.
* Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance to pinpoint necessary solutions to reported issues.
* Participate in after-hours support activities on a rotating basis.
This role might be a good fit if you:
* Have a minimum 2-year technical degree or equivalent experience in mechanical, digital, and electronic technology.
* Have a minimum of 2 years in field engineering positions servicing complex electro-mechanical devices and high-demand customer locations.
* Possess customer management skills and a strong commitment to customer satisfaction.
* Can demonstrate the ability to independently manage a large service territory (includes effective management of assets i.e., parts, tools, company information).
* Can demonstrate the ability to troubleshoot electrical and mechanical problems to the component level.
* Have the ability to provide telephone technical support and to effectively communicate (telephone and email) with Product Service Engineers (Hardware and Applications).
* Possess a working knowledge of RIPS theory; knowledge of Microsoft Windows and Linux operating systems is a plus.
* Have a working knowledge of materials and chemicals used in the printing industry, highly desirable.
* Possess in-depth knowledge of personal computers, industrial inkjet printers, large format printers, and/or presses and printing applications, highly desirable.
* Knowledge of high and low voltage wiring, capability of identifying and qualifying single-phase as well as three-phase power requirements.
* Ability to demonstrate strong mechanical aptitude, including using critical alignment tools holding tolerances of .001”.
* Work-permit not sponsored.
#J-18808-Ljbffr