Technical Services Manager
Salary: Up to £65,000 per annum
Contract: Permanent, 40 hours per week
Hours: Monday to Friday 8am-5pm
Role
You will lead and deliver Hard FM Mechanical & Electrical (M&E) and Building & Civil Engineering (B&CE) services at the prestigious head office of a market-leading FMCG organisation, ensuring full statutory, contractual, and client compliance. The role provides leadership to the on-site engineering team, manages operational and financial interfaces with client project teams, and ensures clear, effective communication and reporting across Sodexo and client stakeholders, driving safe, reliable, and high-performing building operations.
Key Responsibilities
* Deliver Hard FM services in line with statutory, regulatory, and contractual requirements.
* Lead and manage Hard FM performance against KPIs and SLAs.
* Provide line management to the Engineering Support Manager and Technical SMEs.
* Build and maintain strong client relationships and manage client expectations.
* Act as the operational interface for client- and Sodexo-led projects, including contractor and cost management.
* Manage safe and compliant handover of client-led projects into operation.
* Ensure legal, mandatory, and HSE compliance across all Hard FM activities.
* Manage subcontractor tendering, performance, and on-site compliance.
* Lead, develop, and motivate the Hard FM team, ensuring high standards of customer care.
* Own the Unit Training Plan and ensure role-specific and statutory training is delivered.
* Participate in the on-call rota and act as escalation for out-of-hours incidents.
Key Accountabilities
* Safe, compliant, and effective Hard FM service delivery.
* Achievement and continuous improvement of contractual deliverables.
* Strong leadership and performance of the Hard FM team.
* Accurate and timely communication with the client and Sodexo stakeholders.
* Effective operational and commercial control of Hard FM activities.
Person Specification
* Mechanical or Electrical qualification with proven management experience (degree level or equivalent).
* Experience delivering planned and reactive maintenance within a Hard FM environment.
* Strong commercial awareness, including fixed-price contracts and P&L management.
* IOSH Managing Safely (minimum) and strong HSE leadership.
* Good IT skills (Microsoft Office).
* Strong stakeholder management and communication skills.
* Proactive, accountable, and team-focused leadership style.
Why Sodexo?
Working with Sodexo is more than a job; it’s a chance tobe part of something greater.
Belong in a company and team that values you foryou.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
Benefits
* Unlimited access to an online platform offering wellbeing support
* An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
* Access to a 24hr virtual GP Service
* Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
* Save for your future by becoming a member of the Pension Plan
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
* Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
* Sodexo UK and Irelands enhanced benefits and leave policies
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