Location: Head Office, London
Hours: Monday to Friday, 9:00am-5:30pm
Working Pattern: Hybrid (50/50)
Reports to: Network Team Manager
Department: Information Technology - Network Team
About the Role
We're seeking a skilled and proactive Network Engineer to join our delivery-focused Network Team. You'll be responsible for designing, implementing, securing, and supporting HTB's network infrastructure across firewalls, routing & switching, voice, video, and load balancers. This is a hands-on role where you'll ensure resilience, availability, and security of systems that underpin the bank's growth.
Key Responsibilities
* Resolve tickets at first contact in line with SLA targets
* Proactively manage open tickets, ensuring timely updates and closure
* Troubleshoot and resolve hardware, software, and connectivity issues
* Perform daily system checks and escalate abnormalities
* Create and maintain SOPs and knowledge base articles
* Track hardware/software lifecycle in the CMDB (EoL, EoS, contracts)
* Deliver end-to-end network solutions aligned with business and security standards
* Maintain network security against internal and external threats
* Monitor and manage network performance for resilience and availability
* Participate in projects, ensuring successful implementation
* Identify opportunities for automation and optimisation (e.g., Network Automation, DevOps)
* Document and maintain accurate diagrams and configurations
What We're Looking For
* Degree-level qualification or relevant work experience
* Cisco CCNP minimum, with strong Data Centre / WAN / LAN expertise
* Experience with Palo Alto / Cisco Firepower firewalls, routers, and switches
* Routing protocols (OSPF, BGP) and Cisco ISE Radius/DOT1X
* Cloud experience (Azure, AWS, Cloudflare)
* Knowledge of IPT/VoIP solutions
* Cisco ACI & DNA, SD-WAN, and load balancing solutions
* Monitoring tools (SolarWinds, PRTG, CheckMK)
* Remote Access / VPN technologies and two-factor authentication
* Network automation and DevOps knowledge
Competencies & Attributes
* Customer-centric mindset with empathy and professionalism
* Strong communication skills (verbal and written)
* Solid technical aptitude and problem-solving ability
* Self-motivated, adaptable, and eager to learn
* Ownership and accountability for end-to-end issue resolution
* Excellent time management and attention to detail
* Collaborative team player with resilience under pressure
* Professionalism, integrity, and career ambition to progress within IT
Benefits
* Competitive remuneration
* Discretionary annual bonus
* Annual pay review
* Private Medical Insurance (Bupa)
* Mental health & wellbeing support via YuLife & Bupa
* 25 days annual leave (increasing with service) + Holiday Buy Scheme
* Cycle to Work Scheme & Green Car Scheme
* Enhanced family leave policies
* Study support & professional membership
* Hybrid working (50/50 split)
* YuLife Rewards - discounts on retail, lifestyle & experiences
* Pension scheme - 8% employer contribution (non-contributory)
* Interest-free season ticket loan
* Annual volunteering day & Net Zero employer commitment
If you're ready to take ownership of HTB's network infrastructure and thrive in a dynamic environment, we'd love to hear from you.