We are currently recruiting for a Service Coordinator to join successful company that offers industrial and commercial doors, utility vehicles, security systems and general industrial equipment based in South Petherton.
The position is a fast-paced role that involves leading a team of site and field-based engineers. The role will involve arranging the repairs of equipment, liaising with customers and site managers, managing the engineers’ workloads and working with site lead engineers to ensure all equipment is maintained on time and to a high standard.
The ideal candidate will have experience in working in a busy service office environment, ideally within the Materials Handling Equipment industry and enjoy the challenges this brings. Attention to detail and a passion for giving our customer an excellent level of customer service and an ability to overcome day to day challenges are crucial for this role.
Responsibilities
* Leading a team of Field Based Engineers and Site Engineering Team Leaders.
* Liaising with other members of the Aftersales Team to Co-Ordinate Engineers.
* Liaising with the customer site managers to arrange engineer attendance to breakdowns, maintenance and servicing.
* Placing and processing orders with suppliers and other dealers within the network.
* Work collaboratively with all other department in the business.
* Processing engineers’ jobs in preparation for invoicing.
* Producing quotations for repairs and further work required.
* Processing warranty claims.
* Compiling reports.
* Assisting with answering out of hours calls from customers on a rota basis.
* Undertaking any additional tasks to meet the needs of the business or the customer.
* Ensure all engineers works are completed and process in line with month end procedures.
Qualifications and experience
* Microsoft Office Suite
* A desire and ability to deliver an excellent level of service.
* Experience of working within a fast paced, reactive, customer service role.
* Excellent communication skills including a confident, friendly and professional telephone manner.
* Ability to work off own initiative.
* Ability to work well within a team, with a flexible approach to workload.
* Ability to multi-task
* Attention to Detail
* Prioritisation skills.
* Well-developed IT skills, including proficiency in Microsoft Office.
* Able to work well under pressure and to deadlines.
* Have exceptional organisational skills