Virgin Active is committed to changing people's lives for the better through wellness. Our team is dedicated to delivering a unique leisure and relaxation experience across all our clubs. All team members pride themselves on embodying Virgin Active values and maintaining the highest Brand Standards, ensuring members enjoy top facilities and service.
We are looking to recruit only the very best Sales Membership Consultants to join our club teams, providing elite service to members and visiting prospects.
As a Sales Membership Consultant, you will be responsible for meeting monthly sales and growth targets, focusing on data and revenue.
The Role
* Act as the main contact for members, enhancing their experience at every touchpoint, addressing inquiries, and maintaining high standards of administration and support.
* Create a welcoming atmosphere throughout the club, from Front of House duties to conducting new member visits.
* Own your membership targets, striving for excellence in sales, retention, and growth each month.
* Meet activity targets to achieve net growth.
* Customize membership offerings to meet individual needs and expand corporate memberships within the local area.
* Advise on Exercise Experience and Virgin Active products.
* Support smooth club operations and deliver exceptional customer service.
* Take on Duty Shift responsibilities as needed, demonstrating flexibility and leadership in club management.
Experience
* Experience in a customer-centric, target-driven role (desirable but not essential).
* Strong interpersonal skills to connect with members, prospects, and colleagues.
* Good communication skills.
Our Perks
* 30 days annual leave (including bank holidays).
* Access to The Peoples Pension with 3% contributions.
* Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and access to Club V.
* Discounts across Virgin Active, including guest passes and 50% off PT sessions.
* Join Virgin Family for discounts on Virgin Group services like Virgin Atlantic, Virgin Holidays, and Virgin Media/O2.
* 20% off food and drink at KAUAI branches within clubs.
* Access to Salary Finance for loans, savings, and financial advice.
* BUPA employer assistance programme with 4 free counselling sessions.
* Partnered with Dexters for complimentary rental services, no tenant charges.
* Access to ePoints for online discounts.
* Discounts on Academy courses for yoga and other training.
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