Job title: Customer Service Advisor
Location: Hoddesdon
Contract: Permanent
Hours: 8-5, Monday to Friday
Salary: 27k
About the role:
Join a leading supplier in premium bathroom solutions, as part of the Customer Service team, you’ll deliver exceptional service across all customer accounts while representing the company as a trusted brand ambassador.
Key responsibilities:
Process and check customer orders accurately and on time
Understand customer needs and product range
Handle calls professionally; resolve queries and offer alternatives
Liaise with internal teams and suppliers to resolve issues
Ensure timely delivery and communicate delays
Maintain strong customer relationships
Resolve complaints and provide after-sales support
Keep Kerridge updated with accurate notes
Continuously build product knowledge
Candidate Requirements:
Previous experience in a customer service
Proactive, professional, and self-motivated
Strong organisational and communication skills
Works well under pressure and meets deadlines
Eager to learn and grow
Able to multi-task
High attention to detail
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data