Package DescriptionAs a HIV Medicines Coordinator and Administrator Support,you'll be part of our valued team based at our Coventry and Warwickshire Sexual Health Service. You will feel valued as aHIV Medicines Coordinator and Administrator Supportwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:A salary of £23,875.00-£25,814.00 dependent on experience, with access to our group pensionFree tea, coffeeand milk at your base locationMembership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to youAccess to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest ratesOnline and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counsellingAccess to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning EnterpriseAn open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each yearJob IntroductionCoventry and Warwickshire Sexual Health Service are looking for a highly motivated person to join our developing HIV Team. The team consists of Consultants, Doctors, Nurses and other administration colleagues. This opportunity is unique within the service and will evolve and develop as the team developsWe are looking for a HIV Medicines Coordinator and Administration Support who works well as team and independently. You will be required to coordinate processes in relation to provision of HIV drugs, such as monitoring of stock, monitoring and recording of collection by individual patients, delivery monitoring, and generally support the HIV Pharmacists in ensuring that patients medications are monitoring and coordinated. As part of the role, you will be required to communicate directly with patients and support them in organising collection and provide updates and escalate issues within the HIV team. This is a part-time role, working 30 hours per week. There is the requirement to work across all 4 sites, so having a driving licence and access to a vehicle is essential.Main ResponsibilitiesTo act as a point of contact for HIV patients requesting medications and act accordingly and as per internal processesThe post holder will ensure that routine information is communicated to the team, department or other stakeholders when relevant.To manage and maintain accurate patient records and documentation in relation to their medication supply and escalate any issuesTo assist with medication administration processes under supervision, ensuring compliance with protocols but also working with the Pharmacist and other colleagues within the HIV service develop and improve the processes for patientsSupport the Pharmacists with inventory managementSchedule appointments and coordinate patient appointmentsRespond to patient medication queries by communication with patients face to face and on telephonePrepare and process any paperwork related to prescription and patient careTake part on the MDT in relation to any prescribing preparation and actionsTo liaise with the dispensing pharmacy to accurately monitor the progress of requested medicationsWork closely with the dispensing pharmacy staff regarding any supply and medication issues and relay these back to the HIV pharmacy team.Ideal CandidateEssentialMinimum 3 GCSE'sPrevious experience in working in a pharmacy environment or in healthcare administration for a minimum of 1 yearDriving License and access to a car for work purposes.Confidence to work independently and intuitively within HIV specialism.Knowledge of medication administration procedures and patient care practicesAble to communicate effectively with patients both verbally and writtenStrong organisational tasks and ability to prioritiseAble to identify barriers to communication and implement solutions to overcome them.Emotional Intelligence.Good generic IT and literacy-based skills.Strong analytical skillsAbility to apply sound professional judgement for legal and ethical issuesTime management and prioritisation skillsExperience and ability to use pharmaceutical software.While not essential, it would be desirable to have a pharmaceutical qualification.About the CompanyWe change lives by transforming health and care.Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company you'll work for is part of HCRG Care Group Holdings Limited and by applying for this job we'll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.