IT Support Technician | Birmingham | £28,000 DoE Oscar Technology has partnered exclusively with a leading Education MSP in Birimingham to recruit for a skilled 1st/2nd Line Support Technician to join their team. Job Description As an IT Technician, you will play a crucial role in the company's effective delivery of the service desk services. Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as IT Policies, procedures and security standards are being considered and abided by. Assist with data retrieval, backup management - either onsite or cloud based. Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles. Essential Skills: Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications. Knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN. Familiarity with troubleshooting and resolving issues linked to Microsoft Office 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Experience with Backup solutions Strong communication and interpersonal skills. You will need to have or be able to pass an Enhanced DBS check. IT Support Technician | Birmingham | £28,000 DoE Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.