Clinic Administrator - Oxford
Job Title: Clinic Administrator
Contract: Permanent, Full‑time (37.5 hours per week) Monday to Friday, 8:30 am – 4:30 pm
Salary: £27,500 per annum
Location: Oxford
As a Clinic Administrator based at the Oxford site, you will be responsible for supporting the smooth and efficient running of the on‑site clinical suite, acting as the key point of contact for both employees and clinicians.
From booking appointments and preparing paperwork to greeting visitors and answering calls, you’ll help ensure the day‑to‑day admin side of the clinic is well organised and welcoming. You’ll support clinicians by ensuring they have the right documents and supplies, uploading records to our internal systems, and keeping on top of general admin tasks to help the clinic run efficiently. You’ll also be the friendly first point of contact for employees attending the clinic, creating a calm and professional atmosphere.
This is a great opportunity to take on a varied and valued role where you’ll be helping to keep people safe, supported, and well at work.
Main Objectives
* Supervise and manage the day‑to‑day running of the on‑site clinical suite.
* Be proactive and reactive to daily requirements.
Specific Responsibilities
* Provide overall supervision of the clinic and reception.
* Organise documentation and equipment for all clinicians working from the clinic.
* Ensure all clinical paperwork is scanned and uploaded to in‑house systems within Medigold’s SLAs.
* Maintain relevant stationery supplies, medical and non‑medical, to ensure smooth operation of the clinic and administration functions.
* Meet and greet visitors to the clinic.
* Triage telephone calls, messages and e‑mails as appropriate – all voicemails to be responded to within 2 hours.
* Deal with incoming and outgoing mail and deliveries and co‑ordinate courier services as required.
* Make efficient use of the in‑house systems – Medigold One & Core.
* Arrange diary bookings, sessions and report release.
* General administration with the clinic.
* Perform daily/weekly compliance and security checks as specified in the Clinic Reception and Administrator Handbook.
* Complete Fire Safety Training and First Aid Training and carry out the role of Fire Marshal.
* Liaise with management and head office personnel to maintain a safe working environment.
* Assist with colleagues’ work during absences.
* Attend meetings and training sessions as required.
Requirements for this role
* A minimum of 2 years of office experience.
* Previous experience of dealing with clients and customers.
* Offer flexibility in working pattern as required.
* Time & diary management – must be able to manage own time.
* Demonstrable experience of effective internal and external stakeholder relationships.
* Knowledge of Outlook and Word & Excel.
* A minimum of 2 years of reception experience.
Our Company Benefits
* 31 days holiday inclusive of bank holidays, increasing with length of service.
* Contributory pension scheme up to 5%.
* Access to company benefits and discount portal.
* Access to a Health Cash Plan.
* Cycle to work scheme.
* Access to confidential Employee Assistance program.
* Interactive mental health and wellbeing app.
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