Job Title: L1 Desktop Engineer (Contract)
Location: Belfast
Contract Duration: 6 months
Rate: £150 per day - Inside IR35, Umbrella contractors only
Job Description:
We are seeking a proactive L1 Desktop Engineer to provide technical support for end-users in a fast-paced environment. This is a 6-month contract based in Belfast, offering a daily rate of £150.
Key Responsibilities:
* Provide first-line support for hardware, software, and network issues across desktops, laptops, and peripherals.
* Log, track, and resolve support tickets using the IT service management system.
* Troubleshoot and escalate issues to L2/L3 teams where necessary.
* Assist with account setup, password resets, and access requests.
* Maintain accurate documentation of incidents, resolutions, and user support procedures.
* Support IT projects, including software deployments and hardware upgrades, as required.
* Ensure adherence to company IT policies and procedures.
Essential Skills & Experience:
* Previous experience in a desktop support or IT helpdesk role.
* Strong knowledge of Windows operating systems and Microsoft Office suite.
* Familiarity with basic networking concepts and troubleshooting.
* Excellent communication and customer service skills.
* Ability to work independently and as part of a team.
* IT certifications (eg, CompTIA A+, Microsoft MTA) are a plus.
Additional Information:
* Full-time, 6-month contract.
* Office-based in Belfast, with occasional on-site visits as required.
* Competitive daily rate of £150.