To provide a smooth running clerical and administrative service to the Trust, this includes booking appointments, answering telephone calls and greeting patients on Reception desks
To ensure that all data entries are made in a timely manner and by doing so, contribute to the achievement of the Trusts targets, whether mandatory or local.
To assist and support the team to ensure the delivery of a high quality service. This will require the use of good clerical, communication and interpersonal skills.
Successful candidates will be asked to start as soon as possible so please ensure that your references are made aware that you have used them.
Do you thrive is a busy fast paced environment? Do you like to be constantly learning and developing in your role? Excellent, come and join us at DCHFT as a Outpatient Administrator!
In this role you will
Have the primary function of either a Receptionist, Call Centre Agent or Appointments Clerk. You will have input into the decision of which primary function suites you best
You will have the opportunity to learn all of function and team skills
Full training will be provided and no experience in a hospital setting is required
To excel you will have
Recent experience in an office environment in a clerical/admin capacity
Customer service experience
Good communication skills with an empathetic approach
In return we can offer you a place in a growing, supportive team, who are part of a truly special organisation. The office is open 8am until 6pm, Monday to Friday and we welcome applications for both full and part-time hours, minimum 27 hours per week over 3 days. Having a balanced home and work life is important and we offer a flexible approach to working arrangements.
Responsibility for Patients
Contact with patients will be direct, dealing with enquiries, face to face and on the telephone, making appointments and recording personal details.
Responsibility for Policy and Service Development
The post-holder works with other members of the team to maintain and support departmental/Trust practice and procedures.
The post holder will be required to follow all relevant Trust policies and adhere to department guidelines at all times.
The post holder may be asked to comment on local policies and procedures where they relate to clerical issues.
Responsibility for Financial and Physical Resources
Where designated by line manager ensure that adequate stationery stocks are available and other ordering where requested.
The post holder has a duty of care in relation to all equipment and resources used in the course of work.
Responsibility for Staff
The post holder may be required to demonstrate duties to new starters or other staff members if required.
Responsibility for Information Resources
Efficient and effective use is made of the various computer systems to ensure the accurate recording of patient information and record-keeping functions.
Filing and documentation is maintained using established Trust/departmental systems.
Clerical systems are developed and maintained appropriately.
Ensure a high level of confidentiality is maintained to ensure adherence to Health Records Operational Policy and Health Records Keeping Standards Policy.
This advert closes on Sunday 11 May 2025
Proud member of the Disability Confident employer scheme
Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
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