About UGG
At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers’ desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Description
As an UGG Supervisor, you support the team to create personalised shopping experiences for our customers that drive brand loyalty. You ensure that all customer questions are addressed accurately and responded to before they leave, providing exceptional service from start to finish. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order provide exceptional service to both our in-store customers and those who call on the phone.
You understand that your role extends beyond the sales floor; You know how to operate all management functions on the cash register, handle money accurately, check inventory daily and ensure products are stocked and available for customers and merchandise product in accordance with Visual Merchandising guidelines.
In the absence of senior team members, you will support the successful operation of the store. You will open and close the store and are responsible at that point for ensuring that the store trades safely and legally as well as delivers a high level of customer service.
Core Competencies
1. Support the Store Manager and Assistant Store Manager to create a positive environment for our people and customers
2. Lead store walks with senior management in the absence of Store Manager and Assistant Store Manager
3. Ensure the highest level of customer service possible
4. Prioritise brand and product knowledge training and share this knowledge in customer interactions
5. Empower team members through communication, recognition and driving incentives
6. Contribute to the team to achieve the store goals
7. Multi-task in a fast-paced environment
8. Respond to problem situations with professionalism
9. Think critically to solve problems and approach challenges with agility
10. Ensuring a high level of floor coverage
Who You Are
11. You show pride and passion for customer service
12. An effective shop floor coach
13. You have a problem solving mindset and is calm under pressure or when dealing with challenges
14. A natural communicator who conveys the UGG and Deckers Brands vision and mission
We Would Love to Hear From People With:
15. Experience working in a customer facing role
16. Previous Retail experience as a Supervisor is a plus
What We Will Give You
17. Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
18. Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program
19. Uniform Allowance
20. 60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and 30% instore discount.