As a Technical Service Engineer at Thermo Fisher Scientific, you will play a crucial role in assisting our customers in solving their technical issues. You will be at the forefront of providing support and ensuring that our customers have the best experience possible. You’ll be empowered to realize your full potential as part of a fast-growing, global organization that values your passion and outstanding contributions
What will you do?
1. First-line contact with customers to troubleshoot runs, instrument hardware, software and computer-related problems over the phone and emails focusing on Genetic System platforms such as CE and qPCR.
2. Triage function between Technical Service and Application Support by qualifying requests and addressing customer’s needs in resolving their inquiries.
3. Gives to achieving specific Global Service & Support (GSS) related targets.
4. Works closely with Support and Field Service Engineers to prioritize activities.
5. Delivers professional Support and Service activities to provide optimum support to our customers
6. Provides responsive telephone support and generally works to ensure customer success in the use of Instrumentation.
7. Ensures response times are met when contacting customers in line with contractual agreement.
How will you get here?
8. A master’s degree in life science, engineering or related field.
9. Proficiency in both verbal and written communication in English, as well as good command of Spanish (additional language skills such as French, German or Italian is a plus)
10. Problem solving skills and experience.
11. Practical experience in qPCR, Sanger Sequencing or Capillary Electrophoresis.
12. Knowledge in basic techniques related to Molecular Biology products with related instruments and applications background.
Skills and Abilities:
In addition to the qualifications mentioned above, the following skills and abilities are required:
13. Effective social skills, both orally and in writing, with customers and colleagues.
14. Ability to prioritize tasks and handle time effectively.
15. Strong problem-solving abilities.
If we have caught your interest, please apply online with your CV and Motivation Letter, including possible start date and salary expectations.
Type of contract: Fix term (12 months).