IT Support Specialist – Nottingham / Hybrid £36,000 - £40,000 bonus, 35-hour work week and great benefits This profitable and growing organisation require an experienced IT Support Specialist, who has a background in providing high-level IT Support in a professional environment. Your role will see you contribute to the transformation of the digital experience for end-users, actively shaping and modernising the tools, systems, and processes of the business. As an internal IT Engineer, you will provide 2nd line support to end-users both remotely and on-site, whilst also having the opportunity to undertake 3rd line and project work. You could take the lead on projects like transitioning to Windows 11 and streamlining application management. Experience of supporting users based across multiple sites would be beneficial for this position. Due to the nature of this role, you will be on-site in Nottingham for most of your time. Package: Bonus opportunities 35-hour work week with flexible working 25 days holiday 5 days buy/sell bank holidays. Professional development opportunities 5% employer pension, rising with service many more. Experience: Proven track record of 2nd line support Microsoft 365 Active Directory Windows deployments Endpoint Management Laptop and mobile hardware. Incident, Change and Problem Management processes. Excellent communication and problem-solving skills Relevant technical certifications are desirable e.g. ITIL v4. Effectively, this role is responsible for working with the wider IT team to contribute to the smooth day-to-day running of IT Services for a business with several thousand employees. The company have an excellent reputation within their sector, and have experienced 14 consecutive years of growth, posting record revenues for the last financial year. They promote a healthy work-life balance and will give you the opportunity to develop your technical knowledge. Click APPLY to be considered for the role as my client is aiming to interview as soon as possible. All interviews are to be conducted virtually, with the process requiring a maximum of two stages. Contact – Millie Ellis Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process. Key words; IT Engineer. IT Technician. 2nd Line. Nottingham, Derby, Mansfield, Loughborough, Long Eaton, Ripley, Chesterfield, Leicester, Sheffield, Newark, Burton-upon-Trent, Tamworth, Coventry Please follow us on twitter @erinassociates for similar roles Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy