TAMWORTH BOROUGH COUNCIL
CUSTOMER SERVICES
Digital Support Officer
£31,022- £33,699 per annum
Hybrid working contract
37 hours per week
Permanent
Located in the heart of Staffordshire, Tamworth is a vibrant and well‑connected borough with a rich heritage and a growing population of over 77,000. With strong transport links, an evolving town centre, green spaces, leisure and cultural attractions, it is a great place to live and work.
As part of our new corporate plan, we’re transforming how we serve our community through digital services. We are looking for a Digital Support Officer who will focus on building, testing, deploying and supporting digital solutions within the Netcall suite of products.
Responsibilities
* Build and configure digital solutions from clearly defined requirements.
* Work hands‑on with systems to build customer forms, case management workflows and contact centre functionality.
* Test, fix and deploy solutions, including UAT, support and go‑live readiness.
* Follow agreed designs and specifications and deliver them accurately and on time, including development of AI and robotic automation.
* Create clear training materials and user guidance for systems you have built and deployed.
* Troubleshoot system issues and work with teams and suppliers to resolve them.
* Support continuous improvement by implementing approved change control.
Qualifications
* Excellent organisational and data management skills, with the ability to manage multiple pieces of work simultaneously, ensuring accuracy and meeting deadlines.
* Proven experience building, configuring and testing digital solutions through to go‑live using a low‑code platform, ideally Netcall.
* The ability to follow requirements closely and deliver solutions to agreed specifications and standards.
* Strong analytical and problem‑solving skills.
* Highly developed interpersonal skills to work effectively with colleagues, users and suppliers.
* Excellent ICT and GDPR awareness.
Benefits
We have an extensive benefits package including flexible working, a non‑contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable).
Equal Opportunities
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Disability and Veteran Supports
We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.
We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance.
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