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Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.
In the role of Customer Service Advisor, you'll be responsible for delivering a best-in-class service while using your product knowledge to maximize upselling opportunities. Your days will include communicating with customers via telephone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we provide the best experience and continue to improve our service.
This is a fantastic opportunity for individuals with customer service experience, ideally within the industry, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.
What we offer: You’ll join a successful FTSE100 company, the UK’s largest equipment rental provider. We offer a flexible rewards package including generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a great pension scheme.
About You:
If you join us, we’ll provide all the necessary training and support for your success. We’ll discuss your development needs and future career aspirations.
To succeed as a Customer Service Advisor, you should have:
* Proven experience in a customer service role, handling inbound enquiries and completing transactions successfully
* Experience in developing product knowledge and understanding the wider business
* Exceptional communication skills, including negotiation and influencing abilities
* The ability to make decisions using your judgment and initiative within company policies
* A collaborative team approach
* A flexible, adaptable attitude to manage multiple tasks in a fast-paced environment
* A commitment to continuous improvement and process enhancement
* Good computer literacy in MS Office and enthusiasm for learning new IT systems
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