About the Role
The main responsibilities include:
1. Unlocking the building each day.
2. Organising and approving annual leave and sickness cover for the team.
3. Organising the reception diary.
4. Answering the telephone.
5. Dealing with all enquiries from patients attending the surgery.
6. Booking and cancelling appointments via the telephone or in person at the desk.
7. Booking in patients arriving for appointments.
8. Deal with non clinical admin enquiries such as Med3’s, clinical waste collection forms, etc.
9. Replenishing paper products in clinical rooms and around the surgery.
10. Printing and organising forms for patient completion.
11. Recording home visit requests.
12. Recording triage messages for the nurse.
13. Taking messages from patients and ensuring clinical staff are aware.
14. Tidying waiting area and clinicians’ rooms.
15. Filing of notes, correspondence, results etc.
16. Taking results via the telephone.
17. Telephoning patients with results/scans etc, at the doctor’s requests.
18. Telephoning patients when necessary.
19. Photocopying and shredding.
20. Chaperone the doctor when the nurse is unavailable.
About the Candidate
You will need the following skills:
21. Strong inter-personal and prioritising skills, and the ability to balance multiple priorities.
22. Be committed to delivering a quality service,
23. Be a team player
24. Proactively identify continuous improvement opportunities and implement them.
25. Be able to plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery.
26. Be able to engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.
About Us Longfield Medical Centre is a semi rural training practice with a rapidly growing list size, currently caring for over 16,500 patients, with anticipation of growth to continue over the next few years. For further information please contact Danielle Poole -
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.