Overview
Job Title: 1st Line Support Engineer Service Desk
Location: Preston, UK (Office based)
Salary: £27,000- £29,000 DOE + Benefits
Employment Type: Full Time
All applicants must have the right to work in the UK, our client cannot provide sponsorship
About the Company
Our client is a growing MSP based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture.
Role Overview
We are seeking a 1st Line Support Engineer to join a busy service desk team. This is an early-career role for someone with 1+ years IT support experience, providing technical assistance to clients and escalating more complex issues to 2nd Line engineers.
Key Responsibilities
* Provide 1st line support for client IT issues via phone, email, or ticketing system.
* Troubleshoot and resolve basic issues with Microsoft 365 / Office 365, Windows PCs, laptops, and endpoint devices.
* Assist with password resets, account management, and software installations.
* Escalate more complex issues to 2nd Line engineers as appropriate.
* Maintain accurate ticket documentation and keep clients updated on progress.
* Ensure SLAs are met and provide excellent customer service.
Essential Skills & Experience
* 1+ years experience in IT support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment.
* Basic knowledge of Windows desktop and server environments.
* Familiarity with Microsoft 365 / Office 365.
* Good communication and customer service skills.
* Ability to learn quickly and follow guidance from senior engineers.
Desirable Skills
* Basic understanding of networking (TCP/IP, DNS, DHCP).
* Exposure to Intune, Azure, or virtualisation (VMware / Hyper-V) is advantageous.
* Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals)
Benefits
* Competitive salary with a yearly performance-related bonus
* Training and career development support
* Pension scheme
* Friendly and collaborative MSP environment with great progression opportunities
Set2Recruit are acting as an employment agency in relation to this vacancy
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