Sales Support Account Manager
Permanent, Full-time
Hybrid - 3 days at our Derby office, 2 days working from home
Up to £30,000 plus benefits
About The Role
If you love being at the heart of the action and thrive in a role where no two days are the same, this is a brilliant opportunity to join a dynamic team that keeps our national Sales function moving.
Our Central Operations Support team is the go-to hub for day-to-day service, coordination and problem-solving for our Sales teams. We partner closely with Field Sales teams, Regional Sales Directors and our National Sales Director to make sure they have everything they need to partner and support over 200 Mortgage businesses in our network. You’ll work directly with our growing network of Advisers, helping them operate efficiently and confidently.
You Will
* Own day-to-day operational support, handling queries from Sales teams and Advisers with clarity, speed and a solutions-first mindset.
* Onboard new Mortgage Advisers, ensuring they receive a smooth, professional and well‑organised introduction to the business.
* Support the rollout of key initiatives, coordinating communications, sharing updates and helping to embed new processes effectively across the network.
* Maintain strong relationships with MAB accounts, Regional Sales Directors and Field Sales teams, becoming a trusted partner they can rely on.
* Track feedback and action plans, ensuring projects and programmes land successfully and deliver the intended impact.
* Support marketing activity, helping to drive brand consistency and collaborating with product providers to resolve issues quickly.
* Work cross‑functionally, deputising for colleagues when needed and contributing to a high performing support team that prides itself on delivering exceptional service.
Please note the internal job title for this role is Central Support Operations.
We are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place.
About You
* You're someone who loves helping people succeed. You know how to bring structure, clarity and positivity to an evolving, changing environment. You’ll bring:
* Brilliant interpersonal skills and the ability to build rapport quickly with internal teams and external stakeholders.
* Experience in customer service and a genuine passion for supporting others.
* A professional and influential approach, able to communicate confidently at all levels.
* You're process driven with a strong eye for getting the details right.
* Strong written and verbal communication, including a confident telephone manner and effective objection-handling skills.
* A proactive attitude, with the drive to work through challenges and find solutions.
* The ability to work calmly under pressure, managing competing deadlines while maintaining accuracy and quality.
Recruitment Process
1st stage: Face to face interview at our Derby office
What’s In It For You?
💸 Private Medical Insurance (Vitality), 25 days annual leave (increasing to 28 with service) plus your birthday off, matched pension contribution (L&G), share save scheme (Equinity), retail discounts, free entertainment tickets, plus much more! ⏰ Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager) 📚 A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career 🤝 A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work
Everyone is Welcome
At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us.
We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best selves when applying for new opportunities at MAB. If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact careers@mab.org.uk.
The Company
Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network. We’re experts in Mortgage and Protection advice, with over 200 awards and counting. We’re proud of our reputation in the industry and of our people, who continue to be the heart of MAB’s success.
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