The Growth Company’s (GC)has an exciting new opportunity for an Early Arrears Management Administrator, who will be working primarily with a portfolio of Start Up Loan clients you will as part of an administration team provide a wide range of support responding directly to client enquiries and supporting the wider team to ensure GCBF continues to provide a class leading arrears service to its clients and stakeholders.
GC Business Finance is a not-for-profit lender that specialises in simple, hassle-free loans to help business start, grow, and thrive, providing a fresh, ethical approach to supporting SMEs. Through its alternative finance products, GC Business Finance has supported over 30,000 growing business, unable to obtain funding through a mainstream lender such as a high street bank, to achieve their goals.
Key Responsibilities:
* Meet SLAs under the Start Up Loans contract in terms of loan correspondence via post and email.
* Managing a customer focused inbox, receiving a wide range of queries and information, ensuring these queries are recorded, prioritised and progressed as necessary.
* Actioning BACs reports in a timely manner to ensure we remain complaint in accordance with the Direct Debit Scheme rules.
* Processing Direct Debit Forms.
* Communicate professionally and confidently with clients to establish rapport and achieve a positive outcome.
* Update the performance management Information for the Early Arrears Management Team Leader to monitor performance.
* Maintain the loan management system records to ensure client information is correct and up to date in accordance with GDPR.
* Record customer contacts and agreements factually at every stage of the collections process to support business reporting to contract providers.
* Commit to a personal continuous development plan to improve both your performance and customer added value.
* Liaising with all Third Parties authorised to act on the Customers behalf.
* Assist and report to Early Arrears Management Team Leader as required.
* Ensure that all responsibilities under Treating Customers Fairly (TCF) are adhered to.
About you:
* Numerical and communication skills – “Communicate with impact and empathy”.
* Good eye for detail with common sense.
* Ability to prioritise your own workload.
* Ability to work in a team environment.
* Excellent planning and organisation skills.
* IT skills and a working knowledge of Excel spreadsheets and computerised management systems.
Skills Required:
* Understanding of CCA/ FCA and requirements to meet TCF.
* Understanding and experience of financial process.
* An understanding of the different types of Insolvencies.
* Account and CRM database management.
* Previous debt Industry experience is preferred.
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