About The Role
Our Transport Administrators play a vital part in the operation and the customer journey by making sure that all of our customers receive their deliveries on time, every time.
You’ll work closely with our central routing team and provide continual support to the Self-Employed Drivers dealing with any issues that might arise. You’ll also ensure that we remain legally compliant within Transport Legislation and working time directives.
Salary: £28,255.50 per annum
Hours: 4 on 4 off Shift Pattern working 8:00am-8:00pm
Job Type: Full time and permanent contract
Location: Unit 200, Fleming Way, Crawley, West Sussex, RH10 9DF
Here's What You Can Expect To Be Doing
Act as the first point of contact for all Driver queries throughout the day
Ensure that all deliveries remain on schedule and support with resolving any issues
Record any vehicle defects and ensure that no vehicles classed as ‘off-the-road’ are being used
Ensure all vehicles are loaded efficiently, within legal and safety guidelines
Allocate routes to our drivers for the following day
Update daily reports for the Depot and log any issues
Complete licence checks for new Self-Employed Drivers
Order Depot supplies when required
Issue and report any lost or stolen fuel cards
Raising purchase order’s when required
Accurate recording of depot time sheets for all employees
Support with performance on agreed KPI's
A Few Things About You
An understanding of transport legislation and logistics operation
Able to remain calm and focused under pressure
Able to solve problems independently and with confidence
Able to communicate effectively especially via email and phone
PC literate including Microsoft packages with Excel at intermediate or advanced level
A Bit About Us
We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.
But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.
We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.
Our Benefits
24 days holiday
At least 5% contribution pension scheme
Healthcare Cashback Scheme
Exclusive Staff Discount
Enhanced Maternity, Paternity and Adoption Packages
Expression of wish service
Make a difference days (x2 fully paid charity days a year)
Share-save Scheme
To see all our benefits and perks, visit our AO Benefits page