Join to apply for the Senior Technology Support Analyst role at London & Partners
1 month ago Be among the first 25 applicants
Join to apply for the Senior Technology Support Analyst role at London & Partners
Description
Application Deadline: 2 May 2025
Department: Operations
Location: London
Compensation: £44,000 - £46,500 / year
Description
Purpose of role
Reporting to the Head of IT, the Senior Technology Support Analyst will provide technical support to all staff at London & Partners including our international offices. This role will provide business as usual laptop/user support on 1st, 2nd line issues and requests. To be a specialist in cloud systems matters, including security and automation, licencing, Virtual networks. Provide a Pro-active approach to support and engaging with users. Assist with Project work as required.
Out of hours cover will be required on occasions to support international users and internal
events.
Key Tasks
* Collaborate with third-party providers to ensure the maintenance and uptime of core systems.
* Exhibit a strong awareness of Cyber Security, ensuring adherence in daily practices.
* Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes. Review system and application logs and verify the completion of scheduled jobs such as backups.
* Conduct regular file archival and purging as necessary.
* Manage user accounts by creating, changing, and deleting them per request.
* Repair and recover from hardware or software failures.
* Utilize administrative tools and utilities; configure or add new services as needed.
* Perform periodic performance reporting to support capacity planning.
* Manage virtual machines.
* Provide second-line systems support for M365 and Azure resources.
* Operate and manage all relevant security control tools to ensure robust cyber security, thereby reducing risk to assets.
* Support Microsoft Windows 11, Windows 365, and Windows Server.
* Uphold best practice principles for cloud architecture.
* Offer guidance and support for developers in a "DevOps" administrative capacity.
* Deliver IT support to the business in line with agreed Service Level Agreements (SLAs).
* Oversee the installation of new virtual assets and hardware, peripherals, services, settings, directories, storage, etc., in accordance with standards and project/operational requirements.
* Administer and manage Microsoft servers and virtual machines.
* Help create and maintain Technology "Run books" for support and security processes.
* Establish effective working relationships with key suppliers to ensure the delivery of technology platforms and network integrity.
* Assist with planning and implementing innovative solutions through projects.
* Ensure software is kept at appropriate versions.
* Keep asset management records up to date.
* Provide after-hours support for overseas offices and remote workers.
* Support any work experience students or apprentices as required.
* Take an active approach to estate review, seeking improvements and collaborating with team members for iterative enhancements.
You’ll have/bring
Deep understanding of the following technologies:
* Relevant and extensive first, second line support experience
* Demonstrable certification and/or experience of key technologies:
- Microsoft Azure
- Microsoft 365 and all products within the license agreement of L&P
- SharePoint
- Adobe product Suite
- MS Entra
- MS Intune
- Security controls for Microsoft Systems
- Power Apps/Automation tools
- Cloud hosting
- Networks – switches, routers, firewalls
Experience of the following also desirable:
- Mac OS X
- Linux administration (Red Hat or Centos ideally)
- PostgreSQL
- XDR systems
- PowerShell scripting
- Purview
Competencies for the role include Troubleshooting skills, Communication abilities to all levels both technical and nontechnical, an enthusiastic sense of customer service, a can-do attitude and flexibility on both time and tasks.
You’ll Get
* To join a fast paced, flexible and inclusive social enterprise
* Hybrid working environment
* 30 days’ holiday in addition to UK public holidays
* Excellent employer pension contribution and Medical Cash Plan
Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time.
We encourage applications from all sections of the community.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
International Trade and Development
Referrals increase your chances of interviewing at London & Partners by 2x
Sign in to set job alerts for “Senior Technology Analyst” roles.
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 week ago
Woking, England, United Kingdom 1 week ago
Slough, England, United Kingdom 5 days ago
London, England, United Kingdom 1 week ago
Blackstone Technology and Innovations - Data Analyst - AVP
London, England, United Kingdom 3 weeks ago
Technology Business Analyst (Hybrid) (FTC 10 months)
London, England, United Kingdom 2 weeks ago
Director, Analyst - Supply Chain Planning Technology (Remote - Europe)
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 6 days ago
Business Analyst, Microsoft Stack Development & Infrastructure, Remote
London, England, United Kingdom 1 month ago
Software Platforms Business Analyst - Commodities Trading - Up to £60,000 Base Salary
Business Analyst (Technology Change, Transformation & Continous Improvement)
London, England, United Kingdom 11 hours ago
Internal Audit – Technology Audit – Analyst / Associate – London
London, England, United Kingdom 6 days ago
London, England, United Kingdom 2 weeks ago
Commodities Technology Senior Front Office Business Analyst
London, England, United Kingdom 1 week ago
London, England, United Kingdom 4 weeks ago
Senior Analyst - Health Technology Assessment (HTA)
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 weeks ago
Business Analyst Digital education remote
City Of London, England, United Kingdom 17 hours ago
Graduate Business Modelling Analyst - London - Up to £40,000 + amazing bonus/benefits package
London, England, United Kingdom 2 weeks ago
Harrow, England, United Kingdom 1 week ago
Senior Analyst - BCG Vantage, Culture, Transformation & Change Management
London, England, United Kingdom 3 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr