Overview
Giving great customer service by helping customers with various transactions across the store. Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership. Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements. Working with your team to maintain the cleanliness and upkeep of your store. You may work on the shopfloor and in other areas of the store as required, which may include working stock, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service. This is an ideal opportunity to gain more skills and experience.
We are looking for someone who has a passion for delivering a great customer experience, serving everyone with a smile.
Responsibilities
* Provide excellent customer service by assisting customers with various transactions across the store.
* Drive sales through customer interactions and promote the benefits of the Dobbies Club membership.
* Assist with customer queries using strong product knowledge, including allergies and dietary requirements.
* Collaborate with the team to maintain the cleanliness and upkeep of the store.
* Work on the shopfloor and in other areas as required, including stock work, cash handling, till operation, take-to-car deliveries, stock control routines, and restaurant service, as an opportunity to gain more skills and experience.
* Demonstrate a passion for delivering a great customer experience, serving everyone with a smile.
* Have experience in a customer-facing role and a passion for working within hospitality.
* Work well within a team, build relationships, and celebrate success.
* Be punctual, well-presented, and bring a can-do, hardworking attitude.
* Eager to learn new skills and gain new experiences.
* Thrive in a busy, fast-paced environment.
* Demonstrate our values at all times — we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
About Dobbies
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through our own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Benefits
* Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
* Generous uncapped discount across our stores: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
* Access to Wagestream to support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and receive financial advice.
* Access to Retail Trust for confidential support, a virtual GP, free counselling, and discounted retail rewards with our employee wellbeing platform.
* Access to Dobbies Academy for continued development with our eLearning platform and development programmes.
* A thriving culture with a diverse and committed team focused on making it work for our customers.
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