Overview
Job Description: Customer Service Advisor. Our client operates within the Healthcare / Medical services industry and is currently seeking an experienced, motivated full-time Operations Support/Customer Service Representative. The work environment is fast-paced, with a collaborative atmosphere. We are passionate about delivering innovations that improve the quality of health care and the patient experience.
Responsibilities
* Customer telephone service inquiries – inbound and outbound
* Proactive Customer account support – outbound
* Patient support – outbound calls to patients using the company’s product
* Providing internal support to the company’s Field Sales Team
* Proactive project work to improve service offering
* Data entry across multiple systems
* Accuracy, attention to detail and strong communication skills
* Understanding and adhering to Quality System requirements
Customer Care Focus
* Provide superior customer service by troubleshooting customer/patient inquiries/issues relating to product, services, and patient enrolment; strive for one-call resolution
* Respond to inquiries, complete order fulfillment and provide information to external and internal customers and clients
* Support field sales team with account touchpoints and follow ups
* Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates
* Adhere to corporate policy and compliance standards in handling patient data
* Utilize Salesforce tool to track patient and account interactions
Qualifications
* Experience using MS Outlook, Word, Excel, Teams
* Experience using Salesforce would be an advantage
* Excellent telephone skills
* Excellent customer service skills
* Good data entry skills
* A flexible approach in your work
Hours
Hours: Monday to Friday
Compensation
Package: Basic salary: £29,000 – £31,000
Pension Scheme • Employee Benefits package
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