Group Service Director (Heat Pumps / HVAC) – UK
£120k+ Basic (DOE) + Bonus + Exec Benefits + Car / Allowance
Overview
A pivotal leadership opportunity within a rapidly growing, well-backed manufacturer at the forefront of low carbon heating.
This role offers full ownership of the end-to-end service function, combining strategic leadership with hands-on delivery to build and scale a high-performing national operation.
You will shape customer experience across the full lifecycle — from installation through to aftersales — driving service revenue, retention, and long-term competitive advantage.
With strong backing and market momentum, this is a chance to create a best-in-class service function that directly impacts brand, growth, and commercial performance.
Key Responsibilities
• Define and execute the service strategy aligned to business growth
• Build and scale a national service infrastructure, including field engineers and partner networks
• Lead installation support, commissioning, maintenance and aftersales delivery
• Drive service revenue through contracts, upgrades and lifecycle support
• Improve customer experience, response times, and first-time fix rates
• Develop systems, processes, and reporting to support a scalable operation
• Lead, mentor, and develop a high-performing service team
• Work closely with sales, product, and operations to ensure aligned delivery
• Manage budgets, margins, and overall commercial performance
• Ensure compliance with regulatory and safety standards
Requirements
• Proven senior leadership experience within service or aftersales, ideally in heating, HVAC, renewables, or a related engineering sector
• Strong understanding of heat pump technology or transferable experience from adjacent markets
• Track record of building and scaling field service operations
• Experience of driving service as a profit centre, not just a cost base
• Strong commercial awareness with the ability to balance cost, quality, and growth
• Experience managing engineers, partners, and third-party networks
• Excellent leadership presence with the ability to influence at board level
• A blend of strategic thinking and hands-on delivery
Personal Attributes
• Strong emotional intelligence and leadership judgement
• Clear communicator, able to simplify complexity
• Decisive, with the ability to act in fast-paced environments
• Commercially astute with strong ownership mindset
• Ability to influence and align multiple stakeholders
• High energy, resilience, and drive
Package
• Competitive base salary (£120k+ DOE)
• Performance-related bonus
• Car allowance or company vehicle
• Pension and executive benefits package
• Long-term incentive potential