Job Description
Position: Systems Consultant (3rd Line / Infrastructure)
Location: North London area
Company: Leading European Managed Service Provider
About Us:
Join one of Europe’s top 10 MSPs is recruiting to add to their existing dynamic team. The Company delivers enterprise-level IT infrastructure, cybersecurity, support, and consultancy to mid-market and growing businesses. With a strong focus on learning, development, and career growth, we are expanding through innovation and strategic acquisitions.
The Role:
We’re looking for a proactive, senior Systems Consultant/3rd Line Infrastructure to join the Infrastructure Services Team. As a 3rd line specialist, you’ll manage complex technical issues, drive automation and standardisation, and act as a trusted advisor to both internal teams and clients. The role blends technical expertise with consultative impact, supporting cloud-first, secure, and resilient IT environments.
Key Responsibilities:
* Lead resolution of complex incidents and provide 3rd line escalation support.
* Oversee proactive service delivery, including monitoring, patching, and optimisation.
* Drive automation, standardisation, and infrastructure improvements.
* Support customer security, backup, and disaster recovery strategies.
* Mentor 1st and 2nd line engineers, sharing knowledge and raising team capability.
* Maintain high-quality documentation and clear communication with stakeholders.
Skills & Experience:
* 2–3+ years in 2nd/3rd line or senior infrastructure roles within MSP or enterprise settings.
* Expertise with Microsoft 365, Azure, Windows Server, Active Directory / Entra ID, Group Policy.
* Experience with virtualisation (VMware/Hyper-V), networking, firewalls, storage, and automation.
* Strong troubleshooting, root cause analysis, and proactive improvement skills.
* Cybersecurity knowledge, backup, and disaster recovery experience.
Desirable: Linux, AWS/Google Cloud, VoIP, MSP tooling, Microsoft certifications (AZ-104, MS-102/MS-100).
Why Join Us:
Be part of a growing, forward-thinking IT services company that values expertise, innovation, and career development. Influence critical infrastructure decisions while working in a collaborative, supportive environment.
Apply Now to advance your career in a senior, technically challenging role at a leading MSP.