Customer Service Delivery Consultant | S2 | Santander ISA Managers | Glasgow
Pay: Competitive
Location: Glasgow/Scotland
Employment type: Full-Time
Job Description
* Req#: Req1137500
* Customer Service Delivery Consultant | S2 | Santander ISA Managers | Glasgow
* Country: United Kingdom
WHAT YOU WILL BE DOING
This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.
Join our community.
As a Customer Service Delivery Consultant, you’ll support the Santander ISA Managers (SIM) Delivery team and the wider SIM Investments teams across activities from Operational Support to Change Delivery.
You’ll establish excellent stakeholder relationships and support incident lifecycle management, Operational Production Support, and Change Delivery.
The difference you’ll make
* Identify, support, and lead incident resolution through established forums and processes, following policies and procedures.
* Lead and support specific SIM Customer Service work-streams to deliver transformational and BAU projects.
* Deliver excellent customer experience through effective execution plans aligned with governance processes.
* Engage and manage stakeholders (internal and third-party) to facilitate the SIM Delivery programme.
* Create effective communication, proposals, and presentations to inform and persuade.
What you’ll bring
* Understanding of Investment platforms and end-to-end customer journeys.
* Ability to interpret and analyze data, and articulate findings clearly.
* Right to work in the UK.
It would also be nice for you to have
* Experience with data analysis tools (Access, SQL).
* Ability to interpret and document complex processes, define controls, and identify improvements.
* Self-organization skills to manage multiple initiatives.
* Strong problem-solving, analytical, and presentation skills.
What else you need to know
We support flexible working arrangements, including hybrid roles requiring onsite presence 2 days a week in Glasgow.
This is a full-time, permanent role based in Glasgow.
Core hours are 09:00-17:00, Monday to Friday.
Everyday Inclusion
We aim to create a workplace where all colleagues feel they belong and are supported to succeed, celebrating diversity and living our values of Simple, Personal, and Fair.
How we’ll reward you
* £500 annual cash allowance for benefits.
* Discretionary performance bonus.
* 8% pension contribution, up to 12.5% with employee contribution.
* 27 days’ holiday plus bank holidays, increasing with service, with optional holiday purchase.
* Discounted healthcare benefits, including Bupa insurance, dental, and health assessments.
* Additional benefits like death-in-service, income protection, and voluntary life assurance.
* Employee discounts, share plans, and charitable giving options.
Right to work in the UK
Applicants must have the right to work in the UK. Visa or work permit status will be considered during the process.
What to do next
If interested, please apply. For assistance, contact resourcing@santander.co.uk or call 0870 414 9080.
About the company
We impact 140 million lives daily through innovation, sharing experiences, and adapting to challenges, embodying the Santander Effect.
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