Overview
The Queen at Chester Hotel, Premier Collection By Best Western. Check out the hotel on our virtual tour. This is a rare opportunity to be part of something special — helping transform one of Chester’s most iconic hotels into a flagship Accor Handwritten Collection property. The Queen at Chester is joining Accor as the UK’s first Handwritten Collection hotel. We’re looking for a hands-on, people-led Operations Manager to play a key role in this transformation and help shape the hotel’s future. This is a highly visible role for someone who loves hospitality, leads by example and thrives in a fast-paced hotel environment.
Responsibilities
* Supporting the day-to-day operation of the hotel, working closely with all departments
* Leading and motivating teams to deliver consistently high standards and memorable guest experiences
* Having a strong presence across Food & Beverage and Meetings & Events operations
* Working closely with Housekeeping to maintain excellent bedroom standards across 218 rooms
* Carrying out regular room and standards checks with a strong eye for detail
* Supporting the hotel’s transition into the Accor brand and embedding new standards and culture
* Monitoring performance, managing costs and identifying opportunities to improve revenue and guest satisfaction
* Acting as a senior point of contact for guests, handling feedback professionally and effectively
Benefits
* Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio
* Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing
* Refer a friend scheme from £500 to £1000 per referral
* Hospital Plan
* Online Health Portal
* Eye Care
* Employee Discount Schemes - 100s of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays
* Pension Scheme
* Free meals on duty
* Cycle to Work – Cycle2Work schemes from Halfords to save money and keep fit
Who This Role Is For
* Proven experience in a senior hotel operations role, with the confidence to lead across departments
* Deep knowledge of Food & Beverage operations, with Meetings & Events embedded into the guest journey
* Experience delivering successful conferences, events and banqueting operations that feel polished, personal and well-coordinated
* A visible, hands-on leadership style, spending time with guests and teams alike
* A strong personal commitment to quality, consistency and detail, particularly within bedrooms, housekeeping and public spaces
* A positive, inclusive leadership approach, with the ability to coach, inspire and develop others
* Excellent organisation and communication skills, balancing commercial awareness with people-first decision making
* Experience in a branded hotel environment would be an advantage, though not essential — attitude, values and leadership matter most
If you’re a confident hotel leader who enjoys balancing people, performance and standards — and wants to make a visible impact on both guest experience and team culture — this role offers challenge, purpose and progression.
Hotel
Welcome to the original railway hotel. Since 1860, we’ve been creating wonderful experiences for discerning travellers. Situated at the gateway to Chester, we offer a stylish escape, a place to rest from your journey, and a luxurious, well-connected base to explore Chester and beyond. Our hotel is renowned for its rich heritage and stunning public areas, where you can enjoy great food, afternoon teas, and signature cocktails. Don’t miss our hidden gem, the terrace, a tranquil oasis in the heart of the city. Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was considered the first skyscraper of its time. Since opening in 1860, it has hosted notable guests such as Charles Dickens, Cecil Rhodes, and Lillie Langtry. All 218 bedrooms feature superfast Wi-Fi, a TV, and 24-hour room service. The hotel also offers 8 conference rooms, ideal for any event, meeting, or wedding.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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