Assistant General Manager | Job Description
The Assistant General Manager (AGM) supports the General Manager in overseeing daily operations and management of the restaurant to ensure a smooth, efficient, and guest‑focused operation.
Key Responsibilities
Leadership & Team Management
* Collaborate with team members, providing coaching, guidance, and corrective action as necessary.
* Supervise front‑of‑house and back‑of‑house staff, including scheduling, training, onboarding, and offboarding.
* Delegate daily tasks and ensure accountability for performance and results.
* Maintain order, professionalism, and discipline during all hours of operation.
* Set a positive example by modeling company values, standards, and expectations.
* Attend required management, leadership, and HR training meetings.
Operations & Guest Experience
* Coordinate and oversee daily restaurant operations to ensure service excellence.
* Respond to and resolve guest complaints promptly and professionally, ensuring guest satisfaction.
* Ensure quoted seating times are met and that host stand waitlists are managed accurately.
* Monitor kitchen ticket times to ensure compliance with company service standards.
* Execute opening and closing duties as assigned.
* Work closely with the General Manager, Executive Team, and management staff to ensure seamless operational execution.
* Assist in preparing weekly schedules in accordance with labor targets.
* Approve invoices, transfers, waste logs, and merchandise orders as assigned.
* Monitor inventory levels, par levels, and maintenance needs; report discrepancies to the General Manager.
* Oversee daily deposits and ensure accurate POS system operation.
* Understand sales goals, labor allocation, cost of goods sold, inventory counts, budget variance, and assigned reporting metrics.
Compliance & Safety
* Ensure all company policies and procedures are consistently followed.
* Enforce health, safety, and sanitation standards in accordance with company policies and regulatory requirements.
* Address operational issues in a timely and effective manner.
Recruitment & Development
* Assist with interviewing, recruiting, hiring, and training for all positions.
* Support employee development and performance improvement initiatives.
Additional Duties
* Perform other duties as assigned, including specific responsibilities delegated by the General Manager.
Qualifications and Experience
* Five years of restaurant management experience is preferred.
* Proven positive attendance and work performance record.
* Extensive food and beverage knowledge.
* Strong leadership, motivational, verbal, written, and interpersonal communication skills.
* Demonstrated customer service management experience.
* Excellent decision‑making, organizational, and time‑management abilities.
* Experience with POS systems, cash handling, and basic financial controls.
* Proficiency in G‑Suite (Docs, Sheets, Slides, etc.).
* Ability to influence others and collaborate across all levels of the organization.
* Flexible, adaptable, and capable of thriving in a fast‑paced, changing environment.
* Ability to work extended hours, including evenings, weekends, and holidays.
Physical & Other Requirements
* Ability to lift and/or carry up to 20 lbs. occasionally.
* Ability to stand, walk, bend, stoop, and exert well‑paced mobility for the duration of a shift.
* Reliable, punctual, and detail‑oriented.
* Efficient and accurate with cash handling and financial figures.
* Must pass all required training, including food safety certification.
* High‑energy, positive attitude with a strong sense of urgency and accountability.
Work Schedule & Availability
This is a full‑time leadership position that typically requires approximately 50 hours per week, including evenings, weekends, and holidays as business needs dictate.
Compensation and Benefits
Compensation: $70,000.00 - $75,000.00 per year.
Benefits:
* Paid Time Off
* Emergency Days
* Referral Program
* Employee Discounts
* Skechers Direct Program
* Management Bonus Program
* Group Life Insurance
* Universal Life Insurance
* Short‑Term Disability
#J-18808-Ljbffr