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Operations Director – Contract Logistics, High Wycombe
Client: DP World
Location: High Wycombe, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Operations Director – Contract Logistics – Multi-User – North Europe
About the Role
We are seeking an experienced Operations Director to lead our contract logistics operations across multiple shared-user warehousing sites. This role focuses on operational excellence, client satisfaction, and growth in our UK multi-client distribution network.
Reporting to the VP Contract Logistics – North Europe, you will oversee operations, client management, compliance, people development, and financial performance. You will also support new business launches and collaborate with commercial teams to expand capabilities.
Note: This is a hybrid role requiring regular travel and can be based anywhere in the UK.
How You Will Contribute
Operational Leadership
* Lead daily and strategic logistics operations across client accounts and sites.
* Optimize resource allocation to maximize efficiency and meet SLAs and KPIs.
* Standardize best practices while customizing solutions for clients.
* Manage transitions, integrations, and continuous improvement initiatives.
Client & Stakeholder Management
* Act as the primary operational contact for clients, building trust.
* Ensure proactive communication, issue resolution, and service enhancements.
* Collaborate with commercial teams on contracts, onboarding, and scaling services.
People & Performance Management
* Lead site leaders, operations managers, and support teams.
* Foster a culture of safety, accountability, and development.
* Build talent pipelines through coaching and succession planning.
* Manage operational budgets and profitability.
* Partner with Finance on forecasting, variance analysis, and margins.
* Oversee billing, invoicing, and reporting processes.
Compliance & Risk
* Ensure compliance with regulations, safety standards, and client requirements.
* Lead audits, quality checks, and risk mitigation strategies.
* Maintain and enforce SOPs across operations.
* Implement efficiencies using lean methodologies and technology deployment (WMS, TMS, automation).
* Benchmark industry best practices.
Qualifications
* Bachelor’s or master’s degree in engineering, logistics, or business.
* Extensive experience in contract logistics within a multinational environment.
* Proven ability managing multi-client warehouse operations.
* Strong commercial and operational expertise.
* Excellent communication and problem-solving skills.
* Detail-oriented with collaborative and critical thinking skills.
* Results-driven with a proactive approach.
* High proficiency in Microsoft Office Suite.
Compensation
DP World offers competitive packages, fostering personal growth within an informal environment, supporting global and local talent development.
About DP World
DP World facilitates global trade, employing over 103,000 staff across 75 countries, committed to innovation and transforming supply chain solutions with advanced technology.
We are dedicated to diversity and inclusion, employing a workforce that reflects our values and global reach.
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