Role/Job Title- ServiceNow Technical Architect Work Location- London, UK Mode of Working- Hybrid (2 to 3days) Duration of Assignment: 03 Months Other Working Conditions UK working hours, on call for high priority incidents The Role ServiceNow Technical Architect Required Technical Skill Set ITSM, ITOM, CMDB, Discovery, ITAM
Service Catalog, Request, Workflow, Flow Designer
HRSD, Knowledge, Employee Center
SLM, Major Incident, Problem, Change
No of Requirements 1 Desired Experience Range 8+ Location of Requirement UK, India Your Responsibilities Understand Solution for the implementation or Maintenance of ServiceNow platform
Work with Architect and customers for the technical requirements, document them, play back and baseline
Develop a design aligned with the Architecture (if applicable) and technical requirements
Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements
Perform Sprint activities (if agile) with the customer and the team: Develop User stories from the requirements
Estimate effort, Work with the product sponsor to prioritize the user stores
Do sprint planning
Assign sprint activities to the team
Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements
Track and share the status of sprint / user stories with the Project Manager
Identify and manage risks and challenges
Ensure the quality deployment of the product as per the design
Ensure the security, resilience of the components as per the design
Your Profile Essential Skills / Knowledge / Experience Experience as a Technical Architect in ServiceNow
Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture Solutions
Understanding customer business requirements and converting them to functional requirements
Responsible for reviewing requirements for accurate estimation
Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow
Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise
Review, and do proactive analysis and resolve application issues as needed
Mentor and share technical knowledge/guidance to team
Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
Should possess good knowledge in Agile/Scrum methodology
Desirable Skills / Knowledge / Experience Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
Excellent team management skills to manage the project team and members
Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
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