Safran Landing Systems is the world leader in aircraft landing and braking systems and is at the forefront of contributing to safer, more sustainable aviation for current and future generations. We design, test, manufacture and assemble landing gear used on commercial aircraft including Airbus and Boeing, and UK military aircraft such as the Eurofighter Typhoon. Gloucester is home to the UK division and has been a leader of cutting edge landing gear technology for over 90 years, since the innovative designs of Sir George Dowty. YOU can be a part of our legacy … What will I be doing? Mission Description: Within the Digital Team of Safran Landing Systems' Customer Support & Services, you will contribute to the development and sustaining of critical elements of the customer portal. The Landing Life customer portal provides 24/7 services to thousands of users on a wide range of commercial and technical applications, including self-service e-ordering features, technical documentation management and communication channels with Safran Landing System's front-office teams. You will represent the business, in relation with local IS/IT, thus expanding Safran Landing System's digital footprint, ensuring both a high quality of service to users and economic performance of Safran Landing Systems. Your main activities will be: acquire a strong knowledge of Safran Landing Systems' aftersales processes enabling the delivery of support & services to customers, and associated information systems monitor the activity of critical systems, investigate on incidents and implement fixes to keep the business running network with key users of the aftersales organization to capture short and longer term needs and translate them in actionable, maintainable and sustainable setup or development actions coordinate with other members of the team, each responsible for adjacent key elements of the overall portal and e-ordering architecture, as per the roadmap defined manage a backlog of evolutions (features, business rules) for back-end and front-end components, such as but not limited to Technical Publications and e-ordering manage development projects with IS/IT teams and external development companies, from specification to testing and sustaining setup or adapt business rules of core elements of your functional perimeter (access rights, commercial conditions…) ensure the constant sustainability of your functional perimeter, in terms of data, business rules, off-the-shelf elements collect insights of portal usage and contribute to the consolidation of the global roadmap back up team members for other components of the global perimeter, such as machine-to-machine order function, interfaces with the ERP or CRM, authentication system and web administration