Overview
Let’s grow together. A Platinum Investors in People employer and an award-winning UK bank focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Technical Service Coordinator looking for an opportunity to grow in a friendly environment, we’re looking for you!
We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together…
Responsibilities
Key duties
* KPI & Reporting: Daily chasing of CTS WIP with external suppliers, with system updates on time to completion
* Weekly completion of the WIP report and WIP comparison report for the CTS
* Completion of CTS VOR reporting
* Weekly production of exception report showing missed services, with distribution to relevant technical maintenance controller
* Managing assigned KPI’s and taking action as required
* Participate as a member of the Fleet desk team
o Answer fleet desk calls and direct or act on the call accordingly
o Assist with resolution of invoice queries allocated via the query process to the fleet area
o Assist satellite workshops & mobile engineers with Fleetwave issues/queries
o Support the technical service administrator when required
* Management & support of the CTS fleet
o Run legal servicing reports, validate information based on current Fleetwave data and arrange bookings for CTS service events
o Liaise with CTS customers and third-party repairers to book vehicles in for services, including resolution of method of delivering / collecting the vehicles
o Accurate and timely entry of CTS jobs on Fleetwave
o Ensure vehicles remain compliant at all times; chase and update WIP of the CTS service events and update Fleetwave with supplier information and customer updates
o Chase and check compliance paperwork from suppliers, uploading the paperwork to Fleetwave in a timely manner
o Escalation of issues arising from service paperwork to necessary suppliers
o Creation of defect jobs, triggered by customers, with date/time stamp recorded against the defect
o Processing of CTS tyre requests, adding the detail jobs to Fleetwave, reviewing reports and obtaining recharges
o Monitor and act on CTS daily movements and cancel service events as required
* CTS Supplier Management
o Monitor and action CTS daily movements, source a maintenance provider, and liaise proactively with the supplier to pre-empt the next service required
o Establish a network of maintenance providers, detailing, setting up and negotiating supplier accounts and rates
Skills and Qualifications
About You
* Good work organisation
* Excellent telephone manner
* IT literate with experience using Outlook, Excel and Word
* Ability to work unsupervised and on own initiative
* Able to prioritise own workload
* High level of accuracy and attention to detail
* Ability to work under pressure and respond quickly to changing business needs
Qualifications and Experience
Ideally you will have previous experience of working in a commercial vehicle facility.
Working Hours
40 hours per week – Monday to Friday, office-based. 8:30am – 5:30pm
Even if you don’t meet all the criteria, we encourage you to apply. We value diversity and we’re excited to hear from passionate individuals like you. If you’re ready to contribute to the team, please apply.
Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.
Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long-term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
About Us and Benefits
What can we offer you?
* Generous Holiday Allowance: 25 days, plus a day off for your birthday, Christmas Eve, and New Year’s Eve. Buy or sell up to a week’s leave
* Share Save Scheme: Opportunity to buy shares at a discounted rate
* Profit Related Pay: A share of annual profit for eligible employees
* Pension Plan: Company contributes up to 10% of annual salary
* Family Friendly policies: Enhanced parental pay and paid time off for fertility treatment
* Employee Discounts: Discounts on entertainment, travel, shopping, motoring and more
* Volunteering Day: One volunteering day per year
* Life Assurance and Personal Accident Cover
Be yourself, Be heard, Be well, Be better
As an equal opportunities employer, we welcome diversity and inclusion. Our Equality, Diversity and Inclusion Network meets regularly to share challenges and ideas to build a more equal, diverse, and inclusive business. We listen to your point of view through our People Forum and regular employee surveys. We provide wellbeing resources including an Employee Assistance Programme, access to a Wellbeing team, and a Vitality at Work programme with discounted gym membership and other wellbeing services. As a Platinum Investors in People employer, we encourage development with a personalised plan together with your manager.
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