Are you an experienced Service Desk Analyst ready to support mission-critical systems at the heart of UK Defence operations? This is a unique opportunity to join a high-impact programme delivering next-generation deployable IT services to support operations both in the UK and overseas.
About the Programme
The programme is transforming the MOD’s deployable IT capability across Land and Maritime domains. It is replacing legacy CIS services with a modern, secure, and resilient in-house solution designed to meet the demands of frontline operations.
A core element of this transformation is the delivery of robust Through Life Support (TLS) services—ensuring systems remain operational, secure, and fully supported in dynamic and often challenging environments.
The Role
As a Service Desk Analyst (SFIA Level 3), you’ll play a vital role within a Level 3 / Level 4 Service Operations environment, supporting a high-profile Service Desk and Resolver Group function.
You will:
* Act as a key point of contact for incidents, service requests, and operational issues
* Provide advanced troubleshooting and resolution across complex IT environments
* Support Level 3 and Level 4 Service Desk operations within a secure on-premise environment
* Collaborate with engineering teams and resolver groups to ensure swift issue resolution
* Contribute to maintaining service performance, availability, and security standards
* Support software updates, patch testing, and ongoing service improvements
What We’re Looking For
* Proven experience operating at SFIA Level 3 within Service Desk or IT Support environments
* Strong incident management and problem-solving skills
* Experience working in complex, secure, or highly regulated IT environments
* Ability to work on-site in Corsham full-time
* Strong communication skills and ability to work within multi-disciplinary teams
Important Note
Due to the nature of this work, candidates must be eligible for appropriate UK security clearance.
All applicants must hold the Right to Work in the UK and already possess, or be eligible to obtain, a high level of National Security Clearance.
Due to the nature of our business, your nationality, previous nationalities, and country of birth may influence the types of roles for which you are eligible. For more details, visit the GOV.UK website or click here.
Why Join?
* Be part of a nationally significant defence programme
* Work in a highly secure, technically advanced environment
* Opportunity to develop skills in complex, large-scale infrastructure
* 25 days Annual Leave (plus Bank Holidays)
* Employer Pension Contributions
* Group Life Insurance
* Dental & Health Cashback Plan
* Wellbeing Services (includes GP, Physio and Savings Benefits)
* Thorn Wellbeing Support Contribution
* Employee Referral Scheme
* Supported Training & Personal Development Opportunities
Apply
If you have the expertise to support this requirement and are eager to make an impact in a critical role, please apply today!
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