At Neptune, we believe a home should be a sanctuary somewhere that welcomes you in, inspires you, and tells your story. It's this same belief that shapes our approach to customer care. Thoughtful, composed, and always sincere.
We're currently looking for a Customer Experience Advisor to join our growing team. This role is about far more than answering calls or responding to queries. It's about being a calm, trusted voice for our customers and retail partners, offering guidance and support at every stage of their journey with Neptune.
Every day you'll make a real difference to our customers and our internal teams, by:
* Being a welcoming first point of contact across all our Customer Experience channels - from calls and emails to live chat, responding with warmth, professionalism and care.
* Listening carefully to enquiries and sharing clear, accurate guidance on our collections and services, so customers and partners feel confident and supported.
* Looking after service requests from our partners, keeping detailed notes, scheduling actions and coordinating with third parties to make sure everything runs smoothly.
* Reaching out to customers when needed - whether that's to keep them updated, arrange deliveries, resolve a concern or offer support that helps our Customer Experience channels grow.
1. Building strong, collaborative relationships w...