Overview
Front Office Assistant role at Rutland Regional Medical Center. Provides integral first contact for clinic customers including patients, referring offices, physicians, and providers. Serves as the initial impression for the organization’s customer service reputation and supports financial integrity of patient encounters by registering patients with complete demographic, insurance, and clinical information to assure accurate records and timely billing. Communicates pertinent visit information to patients and assists clinical staff as needed to ensure patients are seen in a timely manner. Focus is on patient needs and efficient use of hospital resources.
Responsibilities
* Handle multiple incoming phone calls and face-to-face conversations with a variety of customers with high integrity and effective triaging and troubleshooting.
* Provide patients with information regarding payments, collect co-payments at point of service, and ensure accurate billing information is captured.
* Register patients with complete demographic, insurance, and clinical information to support accurate records and timely billing.
* Communicate with patients about visit timing, preparation for appointments, diagnostic testing, or procedures.
* Assist clinical staff as needed and perform clerical duties necessary for patients to be seen within the clinic in a timely manner.
* Maintain focus on patient needs and efficient use of hospital resources.
Minimum Education
* High School diploma or equivalent.
Minimum Work Experience
* 2 years secretarial experience or medical office training including 1 year patient or customer service experience.
* Experience using a computerized health information system.
Required Skills, Knowledge, And Abilities
* Excellent oral and written communication skills.
* Demonstrated strong knowledge of basic computer skills.
* Demonstrated moderate knowledge of Medical Terminology.
Pay range
$17.46 - $25.91
Senior Leadership and Employment Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Hospitals and Health Care
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