General Purpose and Scope:
* To assist the Restaurant Manager in developing a motivated team committed to achieving and delivering high quality and standards in the one Michelin Star and 4 Rosette Restaurant
* To deputise in the absence of the Restaurant Manager ensuring the smooth running of the Restaurant, Public Areas and Room Service
Tasks:
* Adhere to strict precautions to safe guard hotel and guests' property and inform your manager immediately of any discrepancies, breakages or losses.
* Actively promote and up-sell special events and other promotions and services.
* Work with the Restaurant Manager to manage and maintain the training process and records for all Restaurant staff, liaising with the Restaurant Manager to provide an update on training progress.
* Desire for self-development. Undertaking own research and passing this onto the team.
* Attend and participate in any training and personal development schemes as recommended by your Manager.
* To ensure all required stock is ordered or communicated effectively to your peers.
* Ensure restaurant rotas are produced in accordance with forecasted business and budgeted wages and absenteeism to be reported to the Restaurant Manager.
* Ensure all guest requests are recorded and actioned according to the Restaurant booking system, and restaurant maximised according to restaurant capability.
* Maintain the operating standards for each service in accordance with restaurant policies.
* Ensure that all guest bills are accurate, well presented and all charges accounted for, prior to guests' departure in line with hotel cashiering procedures.
* Hold menu briefing sessions prior to each service to ensure staff are aware of menu content, Special of the Day and any special guest requirements.
* Attend meetings when requested and relay information accurately and promptly to restaurant staff during menu briefing sessions.
* To assist and support the Restaurant Manager in managing the Restaurant team and dealing with any personnel matters as the arise and in accordance with the company's policies and procedures
* To maintain a high standard of cleanliness within the working areas and to account for all commodities belonging to the department.
* To undertake and ensure all administrative duties such as weekly rotas, timesheets, holiday planning and requisitions are on time in order that the relevant information is passed on.
* To ensure all mis en place is carried out prior to service.
* To ensure a high level of discipline and respect in the department at all times.
* To ensure that all food items, crockery and glassware are stored and maintained in the correct manner. To include a separate storage area for cleaning materials in an area away from food.
* To investigate, log and rectify any reason for complaint by the customer, dealing with complaints politely and courteously at all times, Calling the Duty Manager when needs arise, and inform the Managing Director of all complaints as soon as possible.
* Ensure that both you and your staff report for duty on time and ensure that standards of personal presentation and hygiene are maintained.
* To ensure that Customer Care is of the highest quality at all times.
* To assist with staffing in other departments when business allows.
* To support your colleagues as part of a team, ensuring the department is always covered, 365 days of the year.
* To comply with all Hotel and Company rules as outlined in the Staff Handbook.
* To carry out any other reasonable duties as requested by Management.
Salary
£28,000 to £30,000 Plus Tips - (£300 to £450) Per Month
Two Day Closure Mondays and Tuesday ALL Year
Job Types: Full-time, Permanent, Fixed term contract
Pay: £28,000.00-£30,000.00 per year
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* On-site parking
* Sick pay
* Store discount
Work Location: In person