Job Title: Sales Operations Coordinator
Location: Brighouse, West Yorkshire
Salary: GBP22,400 per annum
Job Type: Part Time, Permanent (30hrs p/w)
Working Hours: Monday to Friday
About Millers Oils:
Millers Oils is a leading provider of high:performance lubricants, specialising in the automotive, industrial, and commercial sectors. With over 135 years of expertise, we take pride in delivering advanced products and services that drive performance, reliability, and sustainability. Our commitment to quality and innovation has made us a trusted name within the industry.
Role Overview:
As the Sales Operations Coordinator, you will play a key role in supporting the effectiveness and efficiency of the industrial sales function. Working closely with sales and wider operational teams, the role ensures that sales processes, systems, and data are accurate, organised, and consistently followed.
This position is designed as a genuine progression route into technical sales for someone who wants to develop their commercial skills alongside strong operational delivery.
Key Responsibilities
Sales operations and customer support (core):
* Process and manage customer orders accurately and efficiently using the company systems
* Provide prompt, professional support to customers by phone and email
* Manage quotations, pricing requests, product availability queries, and order updates in line with agreed processes
* Liaise with Production, Planning, Logistics and Finance to ensure accurate order fulfilment, delivery performance, and correct invoicing
* Maintain accurate customer records including contacts, pricing, delivery instructions, and account notes
* Coordinate resolution of issues such as delivery queries, shortages, returns, and invoice queries, keeping the customer updated throughout
* Support complaint handling in line with company procedures, ensuring actions are completed and recorded correctly
* Provide high quality administrative support to the wider Industrial Sales team as required
CRM management and pipeline support:
* Maintain accurate and usable CRM data including contacts, account details, activity history, and key notes
* Log and track enquiries and follow:ups, ensuring clear ownership and timely progression
* Support pipeline maintenance by keeping opportunity stages and next steps up to date, in line with Industrial sales process
* Produce basic reports or lists to support call activity, follow:ups, and team planning
Lead generation and early stage opportunity support:
* Identify and research potential customers in agreed Industrial segments using internal data and external sources
* Build targeted prospect lists and ensure correct contact details are captured in CRM
* Support initial outreach activity for agreed segments using approved messaging and call scripts
* Qualify inbound enquiries and warm leads by gathering key information, then passing qualified opportunities to Management
* Share market and competitor insight back into the team, including customer feedback themes and competitor presence
About You:
Essential:
* Experience in sales administration or sales support
* Strong organisation and attention to detail
* Confident communication skills, both written and verbal
* Proficient in Microsoft Office, especially Outlook and Excel
* Ability to prioritise and work to deadlines in a busy environment
* Proactive mind:set with a willingness and interest to learn products, customers, and Industrial markets
Desirable:
* Experience using a CRM system and ERP order processing
* Interest in developing a sales career with a progression route into Technical Sales
* Comfortable speaking to customers and prospects by phone
* Basic commercial awareness and curiosity about customer needs, pricing, and value
What We Offer:
* A clear development and progression pathway
* A supportive and dynamic team environment
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