Customer Sales Administrator
Are you a customer sales administrator with experience in a fast‑paced environment and excellent multitasking skills?
This is an exciting opportunity to join a well‑known company where you will play a key role in setting standards and improving the service levels. We are seeking a talented Customer Sales Administrator to join the team. The ideal candidate will be someone who wants to take a step up in their career as this position has the potential to develop in a Customer Service Supervisor.
Key Responsibilities
* Act as the first and main point of contact for new and existing customer enquiries
* Manage a varied caseload of post‑sales enquiries and complaints from start to finish
* Use the CRM system to accurately log, track, and resolve cases
* Handle complex and technical aftercare queries, ensuring fair and balanced outcomes
* Work closely with suppliers and internal departments to investigate issues
* Arrange replacements, parts, and product claims where necessary
* Accurately place replacement orders and update internal systems (Sage / Magento)
* Identify recurring issues and feed insight back to management and other departments
* Contribute to improving processes, communication, and the overall customer experience
* As the team grows, support and mentor new starters
* Assist with onboarding and training
* Potential involvement in the recruitment process, including interviewing and selection
* Progress into supervising the customer service function and setting service standards
Skills & Experience
* Minimum two years’ experience in a similar role
* Excellent communication
* Customer service skills
* Multi‑tasking skills
* Experience working on CRM system
* Comfortable working in a fast‑paced environment
If you have the skills required for this role and are ready to take the next move in your career, apply today for this fantastic opportunity.
* Cheshire (Office based)
* Full time permanent
* Salary: £28,000
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