Job summary Do you want to have a job thathelps people, and work with great colleagues? Are you the person that alwaysfinds out the story and brings calm in the drama? Then come and be ourreceptionist! Our receptionists help our patients to feel welcome, understood,and valued, and help our doctors, nurses, and other healthcare staff to providean outstanding service. Main duties of the job The ideal candidate will have a positive and calm manner, be efficient and be good at multi-tasking and prioritising. They will be able to work systematically and be able to follow procedures and protocols closely. They will be good at IT and at making sense of complicated systems. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferable. As a receptionist, you will act as the first point of contact for patients and ensure that all visitors to the practice are dealt with in a professional and courteous way. You will ensure the smooth day to day running of the practice, including booking appointments, speaking to patients face to face and on the phone, processing prescription requests, supporting the clinical staff, being a problem solver, bringing calm in to difficult situations, making patients feel welcome, understood, and valued. About us Kirkholt Medical Practice is part of Hope Citadel Healthcare -a primary care provider with a heart for deprived communities. We run 11 doctors practices, mainly in Oldham and Rochdale, and employ over 200 staff. We started 15years ago by a passionate group of people looking to reverse the inverse carelaw by providing quality healthcare in areas of deprivation. This stillunderpins why we do what we do to make the invisible, visible. Our staff aredriven by social justice, by compassion, and by a drive to see real change inthe communities they live and work in Primary care isnot an easy space to work in, and that is exacerbated in areas of deprivation.In order to provide the best service to patients, it is vital that our cultureand our processes are aligned. We prioritise maintaining high healthcareoutcomes, but know that in order to do this, we need to be an employer ofchoice and look after our staff well. We do this by making commitments such asbeing a Real Living Wage employer, running mentoring and learning anddevelopment opportunities, and finding space to socialise and have funtogether. Job description Job responsibilities Job Summary As a receptionist, you will act as the first point of contact for patients and ensure that all visitors to the practice are dealt with in a professional and courteous way. You will ensure the smooth day to day running of the practice, including booking appointments, speaking to patients face to face and on the phone, processing prescription requests, supporting the clinical staff, being a problem solver, bringing calm in to difficult situations, making patients feel welcome, understood, and valued. Job Responsibilities Greet patients and visitors to the practice Book in, amend and cancel patient appointments in line with practice procedures ensuring optimum efficiency. Ensure that patients without appointments but who require urgent appointments are booked into appropriate slots and referred to a GP where necessary. Respond and/or redirect all patient and visitor requests accordingly. Register new patients onto the computer system. Advise patients of relevant charges for private services, accept payment and issue receipts for the same. Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions. Monitor and process medicines management cancellation rejections. Ensure that correspondence coming into the practice is dealt with as per practice policy. Ensure reception and waiting areas are kept neat and tidy. Re-stocking of information leaflets as appropriate. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. To efficiently deal with tasks from GPs, nurses and other staff. Action start and end of day procedures. Check emails on a daily basis, and also regularly check fax machine for incoming messages. Send faxes as required. Check fridge daily for lab specimens. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures. To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare. To attend and participate in any meetings required by the company, including practice meetings, and any applicable training. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time. Job description Job responsibilities Job Summary As a receptionist, you will act as the first point of contact for patients and ensure that all visitors to the practice are dealt with in a professional and courteous way. You will ensure the smooth day to day running of the practice, including booking appointments, speaking to patients face to face and on the phone, processing prescription requests, supporting the clinical staff, being a problem solver, bringing calm in to difficult situations, making patients feel welcome, understood, and valued. Job Responsibilities Greet patients and visitors to the practice Book in, amend and cancel patient appointments in line with practice procedures ensuring optimum efficiency. Ensure that patients without appointments but who require urgent appointments are booked into appropriate slots and referred to a GP where necessary. Respond and/or redirect all patient and visitor requests accordingly. Register new patients onto the computer system. Advise patients of relevant charges for private services, accept payment and issue receipts for the same. Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions. Monitor and process medicines management cancellation rejections. Ensure that correspondence coming into the practice is dealt with as per practice policy. Ensure reception and waiting areas are kept neat and tidy. Re-stocking of information leaflets as appropriate. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly. To efficiently deal with tasks from GPs, nurses and other staff. Action start and end of day procedures. Check emails on a daily basis, and also regularly check fax machine for incoming messages. Send faxes as required. Check fridge daily for lab specimens. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures. To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare. To attend and participate in any meetings required by the company, including practice meetings, and any applicable training. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time. Person Specification Experience Essential Customer facing / person facing experience Desirable Experience working within a health care setting Experience working within a primary care setting Experience working in a receptionist role Knowledge Essential Good IT skills including basic understanding of Microsoft functions Excellent communication skills Able to read, write and speak English to a high standard Desirable Knowledge of EMIS or similar clinical system Reception phone skills Person Specification Experience Essential Customer facing / person facing experience Desirable Experience working within a health care setting Experience working within a primary care setting Experience working in a receptionist role Knowledge Essential Good IT skills including basic understanding of Microsoft functions Excellent communication skills Able to read, write and speak English to a high standard Desirable Knowledge of EMIS or similar clinical system Reception phone skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hope Citadel Healthcare CIC Address Kirkholt Medical Practice The Strand Rochdale Lancashire OL11 2JG Employer's website