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Customer Strategy & Transformation Management Consultant, London (City of London)
Client: Lorien
Location: London (City of London), United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
3
Posted:
26.08.2025
Expiry Date:
10.10.2025
Job Description:
Managing Consultant - Customer Strategy and Transformation
Practice: Strategy and Performance Transformation
Focus: Financial Services (Banking and Insurance)
Up to £75,000 + car allowance + benefits
London, Hybrid
Lorien’s client, a market-leading consultancy, is seeking a Senior Manager / Managing Consultant to join their Customer Strategy and Transformation team. The focus is on strategic customer innovation at product and channel levels, as well as large-scale transformations.
The team collaborates with banks and insurers to modernise strategies, end-to-end journeys, and assist with post-integration transformations from a customer perspective.
Responsibilities
* Build strong client relationships and act as the main contact.
* Manage large projects, ensuring timely and budget-friendly delivery.
* Contribute to business development and maintain client relationships.
* Manage and develop team members.
* Lead projects involving customer strategy, product exploration, channel strategy, AI transformation, and customer data migration.
* Ensure adherence to risk management frameworks.
Experience and Skills
Looking for candidates with broad experience in areas such as agile project management, business analysis, change analysis, human-centred design, and customer journey mapping.
Ideal candidates are experienced Senior Consultants ready to step up to Managing Consultant, or current Managing Consultants seeking new challenges.
Experience
* Background in start-ups, product development, agencies, or management consulting.
* Experience in customer-centric transformation or strategic propositions.
* Applied understanding of customer strategy and transformation in retail or SME banking, affluent, health insurance, general insurance, or life insurance.
Technical Skills
* Knowledge of CRM and AI technologies, product design and innovation, digital transformation, and agile methodology.
* Strong project management skills, including experience with large, cross-functional, and cross-geographical programmes.
* Strong understanding of Microsoft and some AI technologies, but not at a developer or solutions architect level.
Soft Skills
Strong project management, people management, creative problem-solving, and excellent presentation skills.
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