Returns Administrator
Location: Stoke-On-Trent
Hours: Monday to Friday 9:00am-5:30pm (40 Hours per week)
Salary: £26,000 Per annum
Duration: Permanent
The role:
We are working on behalf of a well-established client who is looking for someone to work closely with a variety of customer and platforms to provide consistent quality support to the Sales, Purchasing and Logistics teams to ensure high levels of efficiency, accuracy and service to maintain business productivity and reputation.
Main duties:
* Process UK and international returns accurately and within SLA timelines
* Coordinate with the Returns team to ensure timely processing of returned items
* Support the credit issuance process
* Provide prompt and effective customer service and issue resolution
* Prepare and manage commercial documentation: POs, Sales Orders, Invoices, Credit Notes, Staff Sales, and Proof of Purchase
* Handle import/export paperwork, including courier bookings, Commercial Invoices, and FCCs
* Serve as the main contact for carrier and courier-related queries
* Respond to customer, supplier, and courier enquiries; provide updates and aftercare
* Liaise with internal teams to support Sales, Purchasing, service partners, and clients
* Manage the Advance Replacement Process
* Lead UK carrier QBR preparation and related admin
* Allocate and rotate stock efficiently
* Set up products, suppliers, and customers in the system
* Maintain accurate system records and data integrity
* Generate regular and ad hoc reports across sales, purchasing, vendor, and logistics functions
* Support continuous improvement initiatives and carry out ad hoc tasks as needed
* Provide cover for absent or sick colleagues when required
* Accuracy and timeliness of documentation and returns
* Compliance with courier SLAs and appropriate escalation of issues
* Contribution to team productivity and support across the department
Experience
* Proven track record in delivering service excellence with strong interpersonal and communication skills
* Highly organised, dependable, and detail-oriented, ensuring accuracy in all aspects of work
* Proactive, adaptable, and solutions-focused, with a collaborative and positive attitude
* Technically proficient with strong IT skills, including advanced knowledge of Microsoft Office and experience with ERP systems
* Thrives under pressure and remains effective in fast-paced, dynamic environments with tight deadlines
Interested? Call Maria on 01782 712230 or email MariaPkpir.co.uk
INDCOM