About the role:
For over 150 years, our funeral service teams have been dedicated to supporting families across Lincolnshire with compassion, dignity, and professionalism. We are proud to serve our local communities by helping families navigate one of the most difficult times in their lives with care and respect.
As a Funeral Receptionist, you will be a vital and valued member of our team. You’ll play a key role in supporting families and clients as they begin to make funeral arrangements for their loved ones. With a calm, empathetic approach and strong administrative skills, you will help ensure every family receives the highest standard of personal and professional care.
In this role, you will be responsible for:
1. Being the first point of contact for clients and visitors, welcoming them to the branch in a warm and respectful manner
2. Responding to queries from clients, colleagues, and external contacts via telephone, email, and letter with empathy and professionalism
3. Supporting the smooth day-to-day running of the branch, including helping to maintain a clean, tidy, and welcoming environment
4. Maintaining accurate records in both digital and paper formats, alongside other general administrative duties, to provide timely and efficient support to families and colleagues
You’ll work closely with funeral colleagues to help deliver a seamless and compassionate experience, ensuring every client feels supported from the moment they walk through our doors.
INDMP
About You
Are you a compassionate individual with a strong sense of professionalism and excellent communication skills? Do you thrive in a supportive team environment and take pride in delivering exceptional service? If so, this could be a rewarding opportunity for you.
While previous administrative experience is beneficial, it’s not essential—we’ll provide full specialist training from your first day. What matters most is your empathy, attention to detail, and willingness to support families with care and respect.
We’re looking for someone who can demonstrate:
5. A genuine desire to provide outstanding client service, particularly during emotional and sensitive moments
6. Strong interpersonal skills and clear, professional communication—both written and verbal
7. The ability to build trust with clients and collaborate effectively with colleagues
8. Attention to detail and a commitment to maintaining accurate, confidential records
9. Confidence using computers and Microsoft Office software
Please note that this role involves regular interaction with the deceased as part of our respectful care procedures, and you’ll need to be comfortable in this environment. A DBS check will be required prior to joining the team.
Benefits:
In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:
10. 30 days annual leave (including bank holidays) (pro-rata)
11. Pension scheme (with up to 12% employer contributions)
12. Generous colleague discount rates across our family of businesses
13. Annual discretionary colleague bonuses to reward you for your hard work
14. Free tea and coffee provisions for all colleagues during rest breaks at work