Customer Service Advisor Basingstoke £24,570.00 - 37.5 hrs between Mon to Fri 08.30-17.30 Starting 07 July ! About the Role Join a fanatstic company as a Customer Service Advisor, supporting customers with life assurance, savings, investments, and pensions. You'll provide compassionate and effective service during some of life's most important moments-whether helping someone plan for retirement, update their information, or manage bereavement support. No financial services experience required - full training provided! What You'll Do * Handle inbound customer calls * Support with policy updates, enquiries, and sensitive issues * Deliver clear, empathetic communication and problem-solving * Navigate multiple IT systems with accuracy and efficiency ________________________________________ What We're Looking For * Strong communication and listening skills * Empathy and professionalism under pressure * Adaptable, detail-oriented, and tech-confident * Proficient in Microsoft Office (Word & Basic Excel) * Passionate about learning and working in a diverse team * Committed to our clients' values: Integrity, Respect, Change, Learning, Excellence ________________________________________ Benefits * 31 days' annual leave (incl. bank holidays) * Annual discretionary bonus * 6% employer pension contribution match * Group Life Assurance & Income Protection * Wellbeing programme (mental, physical, financial) * Cycle to Work & season ticket loans * Car lease scheme Jaguar Land Rover discount * Perks at Work (online shopping discounts) * Inclusive workplace with meaningful career development * Supportive leave policies (Carer, Foster, Fertility, Retirement, Volunteering) ________________________________________ Dont loose the oppotunity apply now ! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age