About the Role
:
As an Accommodation Coordinator the main role will be working as part of the initial accommodation team. Responsible for allocating bed spaces to service users quickly to minimise loss of income. This will include relocating service users to another property or finding new properties for new service users to move into. Keeping safeguarding and Service User experience at the heart of the service will be key to succeeding in this role. Ensure all Service User notifications are processed accurately and efficiently to match the Service User to a bedspace. An important part of the role is to work closely with regional teams and transport team throughout the whole service user process.
Role Criteria:
1. Allocate bedspaces to service users promptly to minimise income loss
2. Relocate service users or identify new properties for incoming placements
3. Prioritise safeguarding and service user experience in all accommodation decisions
4. Accurately process service user notifications to ensure appropriate matches
5. Collaborate closely with regional teams and the transport team throughout the placement process
6. Maintain clear communication and coordination across departments
7. Support operational efficiency by managing property turnover and occupancy levels
8. Provide excellent customer service, ensuring a positive experience for service users
9. Demonstrate previous experience working in an office environment
10. Confidently make and answer phone calls as part of daily coordination
11. Carry out administrative duties with accuracy and attention to detail
12. Be IT literate, with strong proficiency in Microsoft platforms (e.g. Outlook, Excel, Teams)
13. Communicate effectively with colleagues, stakeholders, and service users, showing strong interpersonal skills
Benefits we can offer you
14. 25 days annual leave plus bank holidays
15. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
16. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
17. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
18. Family friendly policies
19. Company Vehicle and Fuel Card
20. Access to EAP Counselling sessions