Overview
Visit Management Administrator
Location: Stratford-upon-Avon
Contract Type: Full-time, Permanent
Salary: Competitive
The Role
Novax Recruitment is seeking an organised and proactive Visit Management Administrator to support a busy field operations team.
You will be responsible for coordinating and monitoring specialist field visits across the UK, ensuring all work is completed efficiently, accurately, and within service level agreements.
This is an excellent opportunity for someone who enjoys structured administrative work, has superb attention to detail, and thrives in a fast-paced environment where clear communication is key.
Key Duties
* Allocate and schedule visits in line with performance targets and company processes.
* Liaise with field agents, clients, and internal teams to ensure each visit is completed effectively.
* Update systems accurately to maintain full visibility of account and visit status.
* Manage calls and emails to confirm appointments, resolve issues, and support field activity.
* Record and escalate any vulnerabilities, safety matters, or special circumstances identified during visits.
* Quality-check reports, arrange follow-ups where necessary, and produce client performance updates.
* Contribute ideas for continuous improvement and process development.
Skills & Experience
* Excellent administrative and IT skills with high attention to detail.
* Strong written and verbal communication abilities.
* Confident, professional telephone manner with a calm approach under pressure.
* Ability to prioritise and manage multiple tasks effectively.
* Team-focused, adaptable, and able to use initiative.
* Experience within field services, utilities, or customer service administration is advantageous.
Why Apply?
* Join a professional, supportive environment with genuine scope for development.
* Gain valuable experience in a regulated, client-facing service environment.
* Immediate start available for the right candidate.
To apply, please contact Novax Recruitment on #removed# or email your CV to .
#J-18808-Ljbffr